Engagement Specialist

About us

Are you looking for a company where culture is important and where we take pride in everything we do? How about a company where you can have a career, not just a job - and enjoy some of the best benefits in the industry? If so, your search has ended if you are highly motivated, growth oriented, and want to join a growing team committed to improving people’s lives by elevating the apartment living experience .

Position Summary:

The Engagement Specialist is responsible for overseeing the day-to-day resident dashboard and engaging residents to solve issues, provide exceptional customer experiences, and renew leases for their assigned properties., ensuring the optimal performance of each property. The Engagement Specialist will be responsible for managing in-person leasing tours where applicable and ensuring customer satisfaction. The Engagement Specialist will also be responsible for collection of rents and expense management.

Benefits:

• Comprehensive Benefits Package – We believe health comes first! Our package includes medical, dental, vision, life insurance, short-term disability, and long-term disability, and 401(k) with company match.
• Generous Paid Time Off - 15 days PTO 10 company holidays
• Sick Time
• Company Culture – We win as a team, and we have fun! We live our core values 1) Together We Win 2) Do the Right Thing 3) Whatever It Takes 4) Better Every Day
• Business Mileage Reimbursement
• Employee Assistance Program
• Personal and Professional Growth Opportunities

Key Accountabilities:

• Resident Dashboard Management
• Issue Resolution
• Renewals
• Accounts Receivable/Collections
• Property/Unit Inspections
• Assigned GL’s (Expense Management)
• Leasing in person where applicable

Essential Job Functions:

• Walk the property to ensure that it is well-maintained and identify areas for improvement.
• Responsible for monthly research and communication of financial reporting and budget variance analysis; performing annual budgeting processes with the guidance of the respective team lead.
• Review and report accurate and timely performance reports weekly/monthly/quarterly/annually.
• Plan resident retention activities, meet specific measurable goals, deliver timely correspondence, and effectively following up with residents.
• Walk make ready apartments to ensure they are move-in ready.
• Resolve issues with a primary focus to deliver an exceptional customer experience and resolve resident complaints in a timely manner.
• Monitor customer experience surveys, celebrate wins, identify areas of opportunity, work as a team to generate solutions, implement, and follow up.
• Organize and coordinate resident engagement events.
• Monitor and perform activities related to accounts receivable and payable.
• Monitor property budgets to ensure expenses are within budget and recommend cost-saving measures where appropriate.
• Comply with all safety policies, practices, and procedures. Report all unsafe activities to the supervisor and/or Human Resources.
• Perform other duties as assigned.

Qualifications and Experience:

• Bachelor’s degree in marketing, business administration, or relevant field.
• 2 years of residential property management experience, centralized, and multifamily is a plus.
• CPM or CAM preferred.
• Proficient computer and technical skills.
• AppFolio or other property management software experience preferred.
• Capacity to manage various projects and work to tight deadlines.
• Self-starter
• Comfortable with a fast-paced work environment.
• Excellent management, leadership, communication, organization, and time management skills.
• Ability to work flexible hours as needed, including weekends and holidays.

The Engagement Specialist's work involves:

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

Intermediate personal computer skills, including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc. AppFolio or other property management software experience preferred.

Planning/Organizing:

Ability to prioritize tasks.

Hours & Travel:

• This role is full-time salary plus commissions.
• Local travel is required.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop, kneel, crouch, or crawl.

Sunrise Communities is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Job Type: Full-time

Pay: From $58,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Application Question(s):

• As a part of the application, we ask you to complete a quick 7-minute survey. There are no right or wrong answers. It is a prerequisite assessment that we use to evaluate candidates. Please click the link below to begin: https://go.cultureindex.com/s/bgAeIk8JCP

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Lansing, MI: Relocate before starting work (Required)

Work Location: In person