Front Desk Agent

Sunriver Resort is hiring for a part-time Front Desk Agent. Enjoy the many benefits of working for Sunriver Resort like a generous Paid Time Off program, Complimentary Golf and Recreation Rentals, Discounted stays, 50% Food and Beverage and more! The Front Desk Agent often provides the first point of contact for guests and is responsible for creating an excellent first impression. They are responsible for guest registration, room assignments and key control responsibilities. The Front Desk Agent will maintain the AAA Four Diamond standards.

The Front Desk Agent will always conduct themselves in manner which supports the Core Values of Sunriver Resort: Trust, Commitment, and Open and Honest Communication. They shall strive to provide exceptional service to both internal and external guests at all times and for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

ESSENTIAL JOB FUNCTIONS:

· Greets and welcomes guests upon arrival and departure including use of guest name & good eye contact with each guest

· Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day

· Follows proper check-in procedures

· Registers guests into computer system, verifying registration, address and credit information

· Accepts payment for guests’ accountants both at the time of registration and check out

· Resolves problems arising from guest complaints and provides prompt follow-up

· Assures guest service standards are being applied by all guest services team

· Maintains records for all VIPs, special requests, etc.

· Maintains an up to date working knowledge of all resort amenities as well as any special events

· Familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately and creatively

· Makes dining , tour and activity reservations for guests

· Accepts incoming guest correspondence and transmits appropriately

· Upsells other resort services and amenities to guests including Destination Delivers

· Maintains upkeep of all desk resources, including refilling brochure rack, making copies of flyers when low and keeping desk organized and immaculate

· Answers incoming guest calls, transfers calls appropriately and relays messages accurately

· Performs special deliveries or errands for guests

· Maintain a clean lobby, entrance and parking lot presence

· Resolves guest problems and is empowered to act in absence of manager

EXPERIENCE & EDUCATION:

· High school diploma or equivalent

JOB REQUIRMENTS:

· Must be a United States citizen or possess a valid work permit

· Must have excellent phone etiquette

· Must be able to read, write and speak English

· Must have strong working knowledge of Microsoft Office programs

· Ability to work a flexible schedule that may include evenings, weekends and holidays

WORKING CONDITIONS:

• Must be able to stand on feet throughout the shift, with intermittent periods of walking;
• Must be able to occasionally lift, carry, push & pull up to 50 lbs with assistance;

Job Type: Part-time

Pay: $20.75 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Ability to Relocate:

• Bend, OR 97707: Relocate before starting work (Required)

Work Location: In person