What are the responsibilities and job description for the Manager, Service position at Suntuity?
WHAT WE DO:
Since its founding in 2008 and entry into residential solar in 2017, Suntuity Renewables has become one of the largest end-to-end residential solar companies in the country with over 10,000 system installations across 25 states and originated opportunities representing over 200 Megawatts (“MW”). Leveraging its history in utility and large commercial solar, Suntuity became a top-10 US residential solar company within 3 years of its residential foray. With a strategic focus on the broader electrification market opportunity which includes power generation, storage and EV charging, the company has established a strong partner ecosystem with top-tier equipment suppliers and third-party financiers that has resulted in a >25% install CAGR over the past three years. In May 2023, Suntuity announced a business combination with Beard Energy Transition Acquisition Corp (NYSE: BRD) that will result in Suntuity becoming a publicly traded company (NYSE: STY).
Suntuity was founded under a single mantra—people, planet, profit. At the start of that is you, the people. We can’t change the world without you, so we’re offering our team members some of the best incentives and opportunities in the industry to join our cause. We’ve positioned ourselves to drive change on a global scale. We have the tools and support systems you need to succeed every step of the way. All we need is you.
WHAT YOU’LL DO:
We are seeking a Service Manager to support and manage our team of Service Technicians. The incumbent will play a critical role in ensuring the efficient and effective delivery of service operations within a designated region. This Service Manager role requires a dynamic individual who can balance technical expertise, leadership skills, and a customer-centric approach to ensure the success of the residential solar service team and contribute to the overall success of the organization. The Service Manager will be responsible for overseeing a team of residential solar service technicians, managing daily service operations, optimizing workforce productivity, and maintaining high standards of service quality. Key responsibilities will include:
Team Leadership:
- Lead and manage a team of residential solar service technicians.
- Foster a positive and collaborative work environment.
- Provide coaching, mentoring, and coordinate training to enhance technician skills and performance.
Operational Oversight:
- Manage and optimize the daily execution of service appointments, ensuring timely and efficient service delivery.
- Develop and implement processes to enhance overall service efficiency.
- Monitor and partner with scheduling to manage technician schedules to maximize productivity and minimize downtime.
Resource Management:
- Oversee hiring processes for new service technicians.
- Manage and allocate resources effectively to meet service demands.
- Monitor and manage overtime to ensure cost-effectiveness and adherence to budget.
Performance Management:
- Conduct regular performance reviews for service technicians.
- Establish and communicate performance metrics and goals.
- Implement corrective action plans when necessary to address performance issues.
Customer Support:
- Collaborate with internal and third-party customers to understand their service needs and expectations.
- Address customer inquiries and concerns promptly and effectively.
- Work to maintain high levels of customer satisfaction.
Collaboration:
- Collaborate with other departments, including sales and installation teams, to ensure seamless integration of services.
- Drive cross-functional initiatives to improve efficiency and effectiveness of service operations; including mitigation of service needs.
Reporting:
- Generate and analyze reports on service performance, workforce efficiency, and customer satisfaction.
- Provide regular updates to senior management on key performance indicators.
WHAT WE’RE LOOKING FOR:
- Bachelor's degree in a relevant field (engineering, business, etc.) or equivalent experience.
- Proven experience in a managerial or supervisory role within the solar industry or a related field.
- Strong leadership and communication skills.
- Technical knowledge of residential solar systems and components.
- Experience with workforce management and scheduling tools.
- Ability to analyze data and implement process improvements.
- Customer-focused mindset with a commitment to quality service delivery.
PHYSICAL REQUIREMENTS
- Standing or sitting for prolonged periods of time in an office environment.
- Requires the ability to operate standard office equipment and keyboards.
- Must have the ability to walk short distances.
- Potential light lifting up to 10 lbs.
BENEFITS (FOR US BASED EMPLOYEES)
- Medical, dental, and vision insurance with FSA options
- Company-paid life insurance
- 401(k) with company match
- 8 paid holidays
Suntunity is an equal opportunity employer that embraces diversity and inclusion in the workplace, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are committed to building a team that represents a variety of backgrounds, skills, and perspectives because we know this only makes us better.
Suntuity is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact onboarding@suntuity.com.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
Salary : $89,700 - $114,000
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