Information Technology (IT) Help Desk Technician Level I or II

Compensation (Depending on Experience; DOE)

Compensation rate offered will be determined based on candidates’ qualifications, including experience, skills, and/or education during the candidate interview process. We encourage all potential candidates with interest to apply.

About Our Team

Founded over seventy years ago on dedication, teamwork, and family values, Sunview Vineyards continues to be one the largest family-owned and operated table grape vineyards in California. Premium quality is our foremost goal and we achieve this goal with dedicated and talented employees that have decades of experience and a passion for what we do. Discover an empowering and rewarding career by joining the Sunview Team today!

Our Perks and Benefits (include)

• Competitive pay, comprehensive and affordable health life insurance, 401(k) investment options with 100% employer matching up to 4%, and additional benefit options
• Direct mentorship and industry training from experienced company leaders
• Business casual dress code culturally diverse work atmosphere
• Unique opportunities to learn production and distribution processes from a vertically integrated industry leader
• Sustainable quality farming and production practices from vine to market
• Gateway access to major California cities, the central coast and nearby National Parks (Yosemite, Sequoia & Kings Canyon)
• Exceptionally affordable central valley housing & overall Cost Of Living (COL) in our area. San Francisco housing costs 82.4% greater. Los Angeles housing costs 64.8% greater (Bestplaces.net, 2022)

The Opportunity

Job Title: Information Technology (IT) Help Desk Technician Level I or II

FLSA Status: Non-Exempt

Department: Information Technology

Reports to: IT Operations Manager

Location: McFarland, CA

General Summary

Entry-level position serving as the first point of contact for technical issues and requests from users. Also responsible for general day-to-day Help Desk tasks. Under general supervision, learn and perform a variety of operational duties related to maintaining and supporting the Company’s information technology systems.

Essential Duties and Responsibilities

• Respond to and log IT issues and requests via phone, email, or in person
• Assist with set-up, configure, upgrade, and maintain laptops, desktops, and wireless devices
• Assist in troubleshooting problem areas in a timely and accurate fashion, and provide end-user assistance where needed
• Assist in developing and maintaining an inventory of all monitors, keyboards, hard drives, network devices and other components, and equipment
• Assist in repairing and replacing equipment as necessary
• Assist in testing and supporting new technology including GIS technology
• Support IT Department for on-going projects
• Perform other job-related duties as required

Skills and Qualifications

• High School Diploma or equivalent
• Knowledge of Windows operating system
• Experience with Microsoft Office 365
• Ability to operate and troubleshoot computer hardware/software
• Mathematical ability to calculate basic arithmetic problems without the aid of a calculator
• Strong oral and written communication skills to effectively convey ideas
• Ability to effectively read and understand information contained in memos, reports, and bulletins
• Ability to comprehend and follow verbal and written instructions
• Time management skills needed to meet deadlines
• Good judgment, dependability, adaptability, and punctuality
• Valid California Class C driver's license with a good driving record

Physical Demands

• Demonstrate sufficient dexterity of hands, arms, and fingers to be able to perform the principal responsibilities of the job to use required computer, tools, and equipment
• Ability to bend, push, pull, and repeatedly lift up to 50lbs

Environment

• Work will be performed in indoor and outdoor environments with exposure to environmental conditions

Note: The above statements are intended to describe the general nature and level of work performed but may not be seen as a complete list of responsibilities, duties, and skills required. Sunview Vineyards of California, Inc. reserves the right to revise, make changes in an employee’s position, title, job responsibilities and/or compensation level at any time, at its sole discretion, with or without cause or notice. Employment with Sunview Vineyards of California, Inc. is employment at-will.

Job Type: Full-time

Pay: $21.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person