Night Auditor/Front Desk

Full Job Description

We are looking are looking for a full and part time night auditor to join our front desk team! We are looking for 7am to 3pm shift and 3pm to 11pm shift and 11pm to 7am shift. Our guest service agents are the hotel's main representative and the first impression to each guest, therefore, our ideal candidate should take pride in their appearance, have a strong back ground in customer service, be detail oriented, have strong communication skills, be sales minded, and a strong desire to go above and beyond. Prior front desk or hotel experience is preferred but not required.

Basic job duties and responsibilities include the following:

• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Assist guests with basic area information and make personal recommendations when appropriate
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
• Knows and adheres to all security measures to protect guest information
• Register guests and assigns rooms. Accommodates special requests whenever possible
• Understand and adhere to proper credit, check-cashing, and cash handling policies & procedures
• Understands room status and room status tracking
• Maintain a working knowledge of room locations, types of rooms available, and room rates
• Knows how to use front office equipment
• Process guest check-outs
• Performing cashier related functions like posting charges to guest or company accounts, posting paid out's, posting miscellaneous charges, etc.
• Responsible for end of shift paperwork completeness and accuracy
• Follows procedures for issuing and closing safe deposit boxes used by guests
• Uses proper telephone etiquette
• Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities
• Reports any unusual occurrences or requests to the manager
• Knows and adheres to all safety and emergency procedures, is aware of accident prevention policies
• Maintains the cleanliness and neatness of the front desk area

Job Types: Full-time, Part-time

Pay: From $10.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person