What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Super 8?
Urgently Needed Front Desk Agent for Hotel in Newburgh NY
We are seeking a friendly, organized Front Desk Agent to join our growing team. In this position, you will welcome guests to our hotel, make room reservations, and attend to guests’ needs or questions. The ideal candidate will be committed to ensuring that guests experience maximum satisfaction, presenting an excellent image of our hotel that leaves a lasting impression.
Front Desk Agent Duties and Responsibilities
- Greet hotel guests; answer any questions or concerns
- Provide an outstanding guest experience
- Maintain an orderly front desk
- Operate computer programs and multi-line phone systems
- Maintain guest records and book reservations
- Complete basic cashier and bookkeeping responsibilities
- Contact necessary staff to solve problems when challenges arise, ensuring guest comfort
FD Agent Requirements and Qualifications
- High school diploma or equivalent
- Significant work experience handling guest service responsibilities, preferably in a hotel/reception setting
- Strong working knowledge of the Microsoft Office and Excel and all other relevant computer programs
- Excellent written and verbal communication skills;
- Fluent in English
- A proactive approach to dealing with issues that may arise
- Highly organized, able to multitask and prioritize and work under pressure'
'Work Location: * One location
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Overtime
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Required)
- Front Desk: 1 year (Required)
Work Location: One location
