Client Care Representative

Opportunity Profile

Client Care Representative

Our Mission

To provide Opportunity and Super Experiences to our Team, Clients, Agents, and all we serve.

Our Vision

To deliver Super Home Services to 75,000 homeowners annually.

Values

F.R.E.E.D.O.M

Fearless, Respectful, Excellence, Education, Diligence, Opportunity, Motivation.

Culture

Being a superhero is hard, and we will expect your best every day. We place a high priority on integrity, dependability, punctuality, extraordinary customer satisfaction and going above and beyond the job profile. We offer a great work atmosphere, competitive salary, flexible schedule, and healthcare benefits.

Company Expectations

Show up on time, show up ready to go, work while at work, focus on the great client experience, strive to be physically fit, mentally fit, and emotionally stable. Be kind to all, and if a client is disgruntled, kill them with kindness. Look for opportunities for the company and for yourself. Seize opportunity when it arises, plan your time, have a plan, set personal and professional goals, dress appropriately, and persevere when difficulty arises. Be clear about the company’s vision and your personal vision. Be effective, not perfect. Take time for refreshment and relaxation when needed, respect your coworkers, and be a part of the team.

Position Overview

Your role as a Client Care Specialist is to be part of a team that is devoted to giving our internal and external clients outstanding customer service through genuine personal warmth, an optimistic attitude, team orientation, empathic skill, and conscientiousness. We act as the glue for the entire company by communicating with internal divisions to ensure we are doing all we can to meet company goals.

Primary Responsibilities

· Effective and Quick Communication: respond to all inbound correspondence (phone calls, emails text, etc) in a timely manner ready to assist clients by following appropriate sales scripts.

· Customer Service: Deliver exceptional customer service by using listening skills, empathy and positivity.

· Empathy and Understanding: Display empathy and patience towards customers' frustrations, demonstrating an understanding of their emotions and experiences. Offer personalized solutions that meet their needs while adhering to company policies.

· Documentation: Maintain detailed notes on orders taken for clients. Daily follow up of orders and other assigned tasks.

· Continuous Improvement: Proactively identify opportunities to enhance the customer service experience. Contribute to refining policies and procedures to improve the client process.

· Product Knowledge: Develop a comprehensive understanding of the company's products, services, policies, and procedures to accurately address customer concerns and provide relevant solutions.

· Team Collaboration: Collaborate with team to provide solutions for improving the customer service experience and keep constant communication with team on matters that affect the team.

· Active Listening: Identify customers’ needs through active listening, clarify and confirm information, provide tailored solutions by upselling on additional services and ultimately close the customer on the sale and schedule the service.

· Upselling Ancillary Services: You will act as a Subject Matter Expert on Home Inspections and Pest Services. In doing so, there will be times when you will need to upsell ancillary services that are appropriate for a particular property. You will need to understand what those are and explain the benefits of why the homeowner needs them. It is your responsibility to ensure our clients are informed of all services available to them and do your best to help them make the best decision to purchase a complete home inspection or pest service while on the call.

· Closing the deal: It is critical to the success of our company that you sell a thorough and complete home inspection or pest treatment service to all potential customers via phone, email, or text. You will need to understand the most common objections and be able to overcome them in a friendly, professional manner to ensure every customer gets the services they need to make a fully informed decision regarding their home.

Qualifications

· Customer-Centric Mindset: Genuine commitment to delivering exceptional customer experiences and resolving complaints effectively.

· Empathy and Patience: Strong ability to understand customers' perspectives and exhibit patience and empathy during challenging interactions.

· Problem-Solving Skills: Demonstrated analytical and critical-thinking skills to assess complex situations and find practical solutions.

· Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly, concisely, and professionally.

· Conflict Resolution: Proven ability to manage conflicts and difficult conversations, turning them into opportunities for positive outcomes.

· Attention to Detail: Keen attention to detail to accurately document interactions, complaints, and resolutions.

· Adaptability: Ability to work in a fast-paced environment, adapt to changing circumstances, and learn quickly.

· Team Player: Strong collaboration skills to work effectively with cross-functional teams and contribute to a positive team environment.

· Experience: Previous experience in a call center or a customer service role is preferred.

· Technology Proficiency: Comfortable using customer service software, CRMs, Microsoft Products, and various communication tools.

· Education: A high school diploma or equivalent is required; additional education or relevant certifications are a plus.

Key Skills

· Customer service focused.

· Strong attention to detail.

· Strong verbal communication skills.

· Exceptional organizational skills.

· Ability to actively listen.

· Ability to interpret and analyze data.

Benefits

· Medical, Dental and Vision Insurance

· 401(k)

· Life Insurance

· Employee discount

· Flexible work schedule

Why Join Us:

Super Team Services mission is to provide Opportunity and Super Experiences for our Team, Clients, Agents, and all we serve. We offer our internal and external clients an exceptional customer service experience with our YES mentality. We celebrate our mistakes just as much as our wins and take responsibility for the service we provide.

If you're passionate about serving others, giving them a top-notch level of customer service is our goal and we want it to be yours as well.

To apply, please submit your resume and complete our application by visiting https://superteamservices.com/careers/

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Commission pay

Work Location: In person