Dispatcher

Overview

All employees are expected to uphold the company’s high value

and impeccable reputation within the medical community. One must demonstrate the company’s philosophy and values which are TLCS Timelines, Look Good, Customer Service, and Safety.

Job Summary :

The dispatcher is responsible for dispatching, overseeing and maintaining the status’ of assigned fleet, giving out appropriate ETA’s, triaging ambulance response, and act as support staff to EMT’s and Paramedics and to customer service representatives.

Responsibilities

Supports the company mission by exhibiting the following behavior with employees and providers :

• Communication
• Accountability
• Responsiveness
• Excellence and Competence

Essential Duties and Responsibilities :

• Be extremely knowledgeable in service area
• Give appropriate ETA’s while accounting for type and level of response, traffic patterns, and weather conditions
• Prioritize request for ambulance service
• Communicate issues to marketing, management, and customers as necessary
• Assist EMT’s and Paramedics with directions as necessary
• Maintain appropriate status of crews at all times
• Oversee function of assistant dispatcher
• Delegate additional responsibilities to assistant as necessary
• Assist in receiving and entering in request for ambulance or medicar service as necessary
• Communicate patient diversions and keep all appropriate associated records
• Maintain status records and give appropriate ETA’s for Critical Care Transport as necessary
• Other duties as assigned

Qualifications

• Map reading skills
• Problem solving skills
• Multi-tasking ability
• Effective communication skills
• Previous EMS knowledge required
• EMD license

Physical Demands :

While performing the duties of the position, the employee is required to sit for long periods of time. Employee will be required to listen to continuous radio traffic, communicate over the radio and telephone consistently, and ability to type is required.

Employee should be able to work under stressful conditions.

Work Environment :

While performing the duties of the job, the employee has verbal contact with others and constantly works face to face with and around others.

Consistently uses office equipment such as computer, radios, printers, fax machine, ect.

Last updated : 2024-04-09