Client Service Representative - Personal Lines Insurance

Job description

We are seeking a Client Service Representative to join our growing team. This person will be assisting our producers and service team. We are looking for someone who would work in our Wyoming, OH office.

We are looking for people who are enthusiastic about building relationships with clients, will collaborate with the sales team to achieve goals, will constantly seek improvement, and will demonstrate the value Superior Insurance Partners can provide.

How will you affect the business?

• Effectively manage high volume of incoming calls
• Identify and assess client needs to achieve satisfaction
• Quoting, endorsements, certificates and contribute to the renewal process
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions/alternatives within the time limits and follow-up to ensure a resolution
• Keep records of customer interactions, process customer accounts and file documents

What skills will make me successful in this role?

• Ability and desire to provide results
• Develop professional relationships with your internal and external partners
• Effective communication
• Utilize your resilient and adaptable mindset in the face of shifting priorities
• Be a Team Player

Requirements:

• 5 years of client service experience working P&C insurance
• Property and Casualty Insurance License or ability to obtain in first 60 days
• Experience with AMS360
• Experience with Applied EPIC is a plus
• Proficiency in Microsoft Office

Job Type: Full-time

Salary: $50,000 - $60,000 per year

Benefits:

• Medical Insurance
• Dental insurance
• Vision Insurance
• 401(k) Plan
• Paid time off
• Flexible schedule

Experience level:

• 5 years

Hours:

• 8:30-5

Weekly day range:

• Monday to Friday

Work Location: Hybrid