IT and Network Assistant

Position:

The IT and Networks Assistant will assist the IT Department with network maintenance, hardware/software support, IT security and compliance, user support, IT troubleshooting and problem solving and collaborating and communicating with applicable personnel.

Role and Responsibilities:

· Assist in the maintenance and Upkeep of the organization's computer network and physical IT infrastructure.

· Monitor network and computer performance, troubleshoot issues, and ensure optimal functionality.

· Assist with the IT team to identify and implement technology infrastructure improvements.

· Provide technical support for end-users, including hardware and software installations, configurations, and troubleshooting.

· Assist in managing and maintaining servers, workstations, and other IT equipment.

· Ensure that all systems and software are up-to-date with the latest patches and security updates.

· Collaborate with the IT security team to implement and enforce security protocols.

· Assist in conducting regular security audits and vulnerability assessments.

· Ensure compliance with relevant IT policies, procedures, and regulatory requirements.

· Respond to user inquiries and provide technical assistance in a timely and efficient manner.

· Create and update documentation for IT procedures and user guides.

· Conduct training sessions for employees on IT-related topics as needed.

· Diagnose and resolve hardware, software, and network issues.

· Escalate complex technical problems to senior IT staff as necessary.

· Collaborate with external vendors for support and issue resolution.

· Communicate technical information to non-technical staff in a clear and understandable manner.

Qualifications and Education Requirements:

• Bachelor's/ Associate degree in computer science, Information Technology, or a related field.
• Proven experience in IT support, network administration, or a similar role.
• Strong knowledge of networking concepts computer architecture, protocols, and security best practices.
• Proficiency in troubleshooting hardware and software issues.
• Familiarity with server management and administration.
• Excellent communication and interpersonal skills.
• Relevant Training in ERP’s like sage and MS office 365 deployments.

Job Type: Full-time

Pay: $26.00 - $29.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• How many years working in an IT position in a Manufacturing Industry?
• How many years working in an IT Support role?

Experience:

• Technical support: 2 years (Preferred)

Work Location: In person

Salary : $26 - $29