Customer Service Representative

DHL Supply Chain is Hiring!

At DHL, you will play a part in one of the world’s most essential industries. As the world’s leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

• Position:  First (1st) Shift  
• Shift: 8am – 4:30pm, Monday-Friday
• Pay:  $19.50  per hour. 
• Additional Incentives: All full-time employees are eligible to qualify for an attendance payout based on attendance habits

In addition to the general job description below, the ideal candidate will also have the following skills:  Warehouse Management System Experience, Microsoft Outlook/Excel Experience, Good Written Communication skills, Attention to Detail, Can-do Attitude, Safety First Mindset

• Dedicated resource for customer regarding processing inbound and outbound shipment orders in both customer and DHL WMS system
• Use excellent written and verbal communication skills to resolve all concerns in a timely manner
• Utilize Microsoft Excel as needed to do simple calculations and create paperwork for customer as needed
• Be part of the world’s largest logistics company!  DHL Supply Chain has been certified as a Great Place to Work® and Top Employer in the US for the 3^rd year in a row!
  • AFFORDABLE medical, dental, and vision coverages offered on your 30th day
  • Paid vacation and holidays
  • 401(k) with generous company match
  • Tuition reimbursement program
  • Excellent training and career advancement opportunities

Grow your skills. Shape your world. 

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.