Technical Services Manager

• Will be supporting Blue Yonder WMS System.
• Managing IT Projects
• Liaison between team DHL and customer IT team. 
• Strong problem solving and critical thinking
• 100% On-site Monday through Friday 8-5

Technical Services Manager

Are you looking for a challenging and rewarding opportunity in a fast-paced environment? Do you take an analytical approach to design complex and innovative solutions that exceed customer expectations and directly impact a growing business? Do you enjoy being part of a passionate team that works with stakeholders from across the business to create and implement the best solutions for our customers?

This position will have the responsibility to build and manage the operational technical service team. This leader will be responsible for building both the processes and team who will deliver technical services. Additional responsibility will be to deliver continuous improvement and solution enhancements to improve the quality and service level to the customer.

Job Description

• Lead the site’s technical service team to deliver a best in class product
• Collaborate with engineering teams to develop/enhance work instructions, processes and procedures
• Lead the site’s development of new products and maintain the technical service road map to align with the customer’s forecasted requirements
• Define the systems, processes and toolsets required to execute operational activities at the site
• Develop a training and monitoring program for the technicians to ensure products meet defined specifications
• Plan and manage the operational resources required to meet forecasts and KPIs
• Manage relationships with Technical Services partners and customer engineering staff to support technical service operations.
• Ensure all equipment used in the technical service operation is calibrated
• Maintain PM records for technical service equipment used at the site
• Validate that processes and equipment are in adherence to contractual requirements
• Provide onsite implementation planning and support for new service capabilities
• Manage the NPI process for all technical services

Key Accountabilities

• Bachelor’s degree in business or engineering, required
• 5 years working expereince in technical electric lab environment, required
• 2 years people management, required
• Knowledge of forward and reverse logistics process flows and key enablers, required
• Knowledge of conveyance, automatic sortation equipment, material handling equipment, and product storage systems, preferred

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer