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Front Desk Agent

Surf Club Hotel
Rehoboth, DE Part Time | Full Time
POSTED ON 5/14/2024

The Front Desk Agent is a member of the Front Office team. Responsibilities include: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; present a friendly, outgoing, energetic and guest service oriented demeanor. Flexibility to work days, nights, weekends, and holidays as needed is a must.

DUTIES AND RESPONSIBILITIES

This position is responsible for: handling guest registration and room assignments, accommodating special requests whenever possible; handling guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.; canceling room reservations according to procedures; and any other duties, as assigned.

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Schedule:

  • Day shift
  • Evening shift

Work setting:

  • In-person

Work Location: In person

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