Maintenance Coordinator

Who we are

Surf or Sound Realty is Hatteras Island’s premier property management company. Since 1978, we have offered Hatteras Island vacation rentals from family beach cottages to expansive oceanfront estates with a wide range of luxury amenities. We serve more than 100,000 happy Hatteras Island vacationers each year.

Overview

We are looking for individuals who have extensive Maintenance or General Contractor experience, strong leadership and delegation skills, competitive spirit, dedication, loyalty, passion for winning, strong work ethic and driven to excellence at the highest levels. This person will be responsible for prioritizing and dispatching Maintenance Technicians across Hatteras Island. This person will be responsible for continually increasing Technician efficiency and inventory accountability. Responsibilities include recruiting Maintenance Technicians, coaching, mentoring, motivating, managing, directing, developing and supporting new Technicians. The person will also be responsible for having professional and informative phone or in person meetings with guests and homeowners in need of general home maintenance. This person will be a key member of the Operations Team and reports directly to the Salvo Maintenance Manager.

Responsibilities

• Assigning and managing work orders from creation, assigned, ready for review to closing them out.
• Addressing work orders in a timely fashion, understand the level of urgency
• Maintain working relationships with third-party vendors
• Answer incoming phone calls from owners, and vendors, and respond to all voice mail and email in a timely manner
• Always treat homeowners, and guests with courtesy and respect in a variety of situations
• You will be working in a team environment, communication with team members is essential
• Coordination of VRPPP claims, including work orders, photos, and providing correct information to accounting team. Daily and monthly follow up
• Coordination of maintenance tech bonus program, weekly updates on target goals of individual technicians
• Review work order process from creation to completion, making sure billable time and materials are accurately displayed so that work orders can be closed out as soon as possible
• Order maintenance supplies, maintain adequate inventory

Qualifications

Education/Certification:

• Graduation from High School or GED equivalency

Experience:

1-2 years of related work experience or an equivalent combination of education/work experience.

• Highly organized, attention to detail. This position requires constant balancing of priorities, staying organized is essential to managing your workload and those you manage

• Must have a clean driving record and have a valid driver’s license
• Ability to multi-task while being detail orientated
• Must have experience with computers and willing to learn new software
• Must be able to work in a fast-paced environment
• Working weekends and holidays is required
• A willingness to help when needed is essential

Knowledge, Skills and Abilities

Knowledge:

· Basic knowledge of appliance repair, plumbing repair, HVAC, painting, electrical systems and carpentry skills.

· Must be proficient in Microsoft Word & Excel.

· Excellent verbal and written communication skills required.

Skill and ability to:

· Ability to multi-task, work in fast paced environment and have a high-level attention to detail.

· Maintains a professional appearance.

Background check, drug screen and references required.

*We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform the job. Surf or Sound Realty reserves the right to assign or otherwise modify the duties assigned to this classification.

Work Remotely – No

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• How many years of Maintenance experience do you possess?
• Do you have relocation plans to Hatteras Island?

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Avon, NC 27915: Relocate before starting work (Required)

Work Location: In person