Customer Service Representative

Company Overview:

Surface Renew is a family owned and operated company that has served the Twin Cities for over 25 years, providing premium bathtub and tile refinishing and repair. We are growing rapidly, and are looking to build a Customer Service and Support Team that has the desire to be a part of an innovative trades company that has plans to scale nation-wide. There is great satisfaction in turning a tired, worn out bathroom into something that looks like new again in less than a day - and save customers a lot of money in the process. We are excited about serving more people, and offering more opportunities for growth to our team as we expand.

Company website: www.surfacerenew.net
Company Instagram: www.instagram.com/surfacerenew

Job Overview
The Customer Service Representative is the first point of contact for our customers, and is responsible for supporting our team through answering phone calls, scheduling appointments, ensuring customer satisfaction, and taking on administrative tasks.

Company website: www.surfacerenew.net

Benefits:

- Opportunity for additional commission/bonus
- Year around full time indoor employment
- Hours are Monday through Friday, 8am-5pm (no evenings or weekends)
- $300 per month for medical insurance
- Paid supplemental insurance
- Paid vacation, company paid holidays, personal days
- Growth opportunities

Responsibilities, Disposition and Duties:

• Organization: Action-oriented and focused. Some days are slow-paced, others are fast-paced. Able to maintain a high level of productivity, keeps excellent records of notes and daily activities.
• Positivity: You are the face of our company. You have a cheery disposition. Your tone excites callers to work with our business. Your mindset on and off the phone exudes a willingness to help others on the team and execute multiple administrative tasks throughout the day.
• Tech-savviness: You are familiar with or comfortable in being trained to use multiple communication channels during the work day— including phone, text, email and even chatbots. You are responsible for scheduling appointments, sending out invoices and managing client documents online.
• Confidence: Speak with kind conviction and evoke confidence in both written and verbal communication.
• Exceptional written and verbal communication: You are able to communicate clearly and accurately in both written and oral communication. Your role is vital to our company. Our Technicians and Operations Manager will rely heavily on what you’ve learned from our clients in order to successfully start and finish their job.
• Time management: You have the emotional flexibility and mental fortitude to alternate smoothly between various tasks that invariably take precedent over a current task you are executing. In order to minimize the time spent going from one task to the next, you are someone who manages their own time and schedule well. You are able to self-regulate and can handle the daily pressures of this job. You should have an existing desire to be organized and want to utilize the internal system at hand for managing tasks, timelines and priority levels or creating your own system that works best for you.

Qualifications:

• Experience with Microsoft Word/Excel preferred
• 6 months of customer service experience preferred
• Trades/Construction/Painting experience preferred

Over the last year, we have been in the process of revamping our operations to set up for nation-wide growth. We have added employee benefits, implemented new technology for scheduling, rebranded and launched a new website, added more sophisticated marketing strategies, and have made many other improvements.

With the projected growth, we are most excited about providing new opportunities for our team.

Our Core Values are:

Honor - We deeply value relationships and strive to demonstrate honor in all of our interactions, whether that is with our team or our clients.

Humility - We value and cultivate a mindset of humility, which involves recognizing and accepting our limitations, being open to feedback and learning from others, and maintaining a modest attitude towards our achievements. 

Partnership - We view our team members, vendors and clients as partners, and pursue win-win relationships.

Character - Much of our work is done independently, and knowing that our team has Character and can be trusted to do the right thing when no one else is around is paramount.

Grace - We know that mistakes happen, and work hard to preserve a culture where mistakes are met with Grace and serve as an opportunity to learn, grow, and become better.

Grit - The nature of our work requires both problem-solving and pushing through challenges and difficult circumstances. We value hard-work and a "Git-r-done" attitude!

Mullet - While we all work hard day in and day out, we like to have fun and keep things light. Business in the front, Party in the back!

If you share our values, and are looking for a place that genuinely cares about your growth and development, we'd love to hear from you!

Job Type: Full-time

Salary: From $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person