Front of House Manager - Lafayette, LA

Surge Entertainment by Drew Brees is the top entertainment destination for kids, families and adults in and around the Lafayette area. We offer activities like bowling, karaoke, ninja courses, sports simulators, arcades and more along with a full restaurant and bar (Surge Prime Bistreaux). We are looking for someone to join our Restaurant’s on-site management team to help manage our Front of House staff and oversee the operations and customer service of our guests.

Job Responsibilities: You will be tasked with providing services including but not limited to the following:

• Delivering and ensuring the staff offers the highest customer service possible
• Communicate effectively with all personnel at Surge and Surge Management, LLC. to meet revenue objectives
• Interviewing, selecting, and training all Front of House non-managerial personnel, including servers, bussers and bar staff
• Supervising and directing the work of all Surge Front of House non-managerial personnel, including but not limited to servers, bussers and bar staff
• Disciplining, coaching and counseling all Surge Front of House non-managerial personnel, including but not issuing verbal warning, write-ups and terminations
• Appraising employee productivity and efficiency to recommend promotions or other changes in status
• Apportioning work among employees
• Handling employee complaints and grievances in accordance with Company policy
• Assessing employees performance and terminating unsuccessful employees.
• Resolve customer issues in a professional manner. Handling refunds with customers when appropriate on behalf of servers.
• Assist with coordination of employee schedules for servers, bussers and bar staff.
• Ensure all food safety procedures are strictly adhered to according to sanitary regulations.
• Maintain safe working conditions. Report all injuries in a timely manner to Surge Management, LLC, preserving video clips and all supporting documentation. Document in writing, any and all incidents, customer complaints, injuries, employee issues, etc. that occur at Surge.
• Follow company policies and procedures regarding the handling of cash, property, products and equipment
• Audit inventory levels to ensure product availability, and order products as necessary and as directed by the GM or Assistant GM.
• Ensure the restaurant front of house is clean, organized and ready to deliver at all times.
• Comply to all federal, state and local laws and regulation
• Perform any and all other Services as requested by Company.

Skills:

• 2 years’ experience in the restaurant industry. People management experience preferred.
• High school diploma or equivalent
• Ability to work flexible hours, including nights and weekends
• Excellent interpersonal communication skills
• Excellent organizational and leadership skills
• Dependable and reliable

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Restaurant type:

• Casual dining restaurant

Shift:

• 10 hour shift

Weekly day range:

• Every weekend

Education:

• High school or equivalent (Required)

Experience:

• Management: 1 year (Required)
• Restaurant experience: 1 year (Required)
• Supervising experience: 1 year (Required)
• Hospitality: 1 year (Preferred)

Work Location: In person