What are the responsibilities and job description for the Host position at Sushi Den?
Job Description
SUMMARY
Responsible for providing service to all guests in an efficient, courteous, and professional manner, displaying a high standard of guest services.
GENERAL PURPOSE:
The purpose of this position is to provide skilled customer service initiatives involving set procedures and rules, but with frequent problems. Work is performed in a structured environment with rules and procedures, but many variations from the routine.
SUPERVISION EXERCISED:
This job/class works under close supervision according to set procedures.
ESSENTIAL FUNCTIONS:
- Maintains and supports a positive, collaborative culture within the organization as a whole, fully embracing the cultural and values statements espoused by Hiro & CO.
- Establishes and maintains effective working relationships with guests and co-workers.
- Welcome customers at the door and guide them to their tables.
- Performs necessary tasks to service guests.
- Analyze customer flow on the floor and determine seat assignments.
- Performs pre-busing of tables on a continual basis, keeping tables free of excess clutter.
- Works in a clean, sanitary, safe, and organized manner, abiding by all health and safety regulations.
- Monitors guests’ needs on a continual basis, ensuring all requests are promptly fulfilled in accordance with policies and procedures.
- Assists other restaurant personnel with maintenance (side work, opening/closing duties) as necessary.
- Anticipates guests' needs.
- Attends all meetings and/or training sessions as required.
- Solves practical problems and deals with a variety of concrete variables in situations where only limited standardization exists.
OTHER DUTIES AND RESPONSIBILITIES:
- Performs other duties and special projects as requested by the supervisor.
Education and Experience:
- High School Diploma, GED certificate – Required
- MINIMUM QUALIFICATIONS:
- Two years’ experience in the restaurant industry - Required
- One year of fine dining experience – Preferred.
Certificate or licenses:
- None
OTHER REQUIREMENTS:
- Proficiency in Microsoft Office applications and office equipment and machines
TOOLS AND EQUIPMENT USED:
Handles or uses equipment including but not limited to; computers or work aids involving moderate latitude for judgment regarding attainment of a standard or in selecting appropriate items.
PHYSICAL DEMANDS:
Performs physical motion work that involves walking or standing for prolonged amounts of time and involves sustained culinary operations. Lifting – 25 pounds. Fingering/Grasping – writing, typing, and use of phone system.
WORK ENVIRONMENT:
The work environment characteristics described herein are representative of those an employee may encounter while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment can be noisy, occasionally disrupted by moderately loud tones.