Customer Success Advisor
Job Posting for Customer Success Advisor at Sussex IM
OVERVIEW
As a customer-focused organization, our “Customer Success Advisor”, is an integral part of our operations, and key member of the team. They are responsible for creating a positive experience for all stakeholders. Although we work with some of the biggest companies in the world, we retain our family culture. At Sussex IM, we find our work to be interesting, challenging, and creative. If this opportunity sounds like it’s for you, we have a seat available.
WORK RESPONSIBILITIES
- INFORMATION GATHERINGObserves, receives, and otherwise obtains information from all relevant sources.
- WORKING WITH COMPUTERSLeverages computers and software/applications to enter data, processes information, & communicates.
- COMMUNICATION WITH STAKEHOLDERS
- Communicates with individuals outside of the organization, represents the organization to customers and the public.
- Works internally with team members.
- ESTABLISHING & MAINTAINING INTERPERSONAL RELATIONSHIPS
– Develops constructive and cooperative working relationships with others and maintains them over time.
- CUSTOMER CONCIERGE
- Discusses goods or service information with customers/clients.
– Responds to customer problems or complaints.
WORK STYLE
- ATTENTION TO DETAILJob requires being careful about details and thorough in completing work tasks
- COMMUNICATIONJob requires excellent communication and relationship building skills
- COOPERATIONJob requires being pleasant with others on the job and displaying a good natured, cooperative attitude
- INTEGRITYJob requires being honest and ethical
- DEPENDABILITYJob requires being reliable, responsible, and dependable, and fulfilling obligations
- CONCERN FOR OTHERSJob requires being sensitive to others needs and feelings and being understanding and helpful on the job
WORK DUTIES
- CUSTOMER RELATIONSBuilds rapport with external partners
- CUSTOMER QRCs ( QUESTIONS | COMPLAINS | REQUESTS )- Seeks necessary information to answer or solve customer QRC in a timely and thoughtful manner
- ORDER MAINTENANCE
–Reviews & Enters Customer POs / Change Orders / Price Confirmation
– Creates Customer Shipping Schedule & Documents & Invoices
4.STRATEGY
Collaborates with leadership and team to improve processes and deliver world class customer service
- EXPERIENCE CURATOR
– Brokers a positive experience for all stakeholders
– Defines & Documents Standard Work
EXPERIENCE
- PROFESSIONAL WORK3-4 years of professional experience in a customer facing role
- EDUCATION2 or 4 year degree in business or a related field
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Job openings at Sussex IM
Sussex, WI
Full Time
Sussex, WI
Full Time
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