Customer Resolution Specialist- Temporary
Job Posting for Customer Resolution Specialist- Temporary at Sutherland
Company Description
Specialist, Customer Resolution will serve as a key interface and provide customer care to Parents/Students/Providers. This position is responsible for scholarship application processing, including the determination of applicant eligibility in accordance with scholarship guidelines.
Job Description
- Key data from application images into applicable system.
- Accurately processes applications and determine eligibility by reviewing documentation and accurate calculations when applicable in accordance with established guidelines.
- Reviews appeals and provides determination resolution.
- Research suspended/on-hold application errors.
- Initiate external contact by telephone to customers for clarification on application information.
- Follow-up with second call if necessary.
- Identify and report any suspected fraudulent activity or red flags within application and ensure each are appropriately addressed prior to final approval.
- Special projects as assigned by management.
Qualifications
Minimum of 4 CXC subjects and 1 years of experience in customer service, financial services or educational industry.
Ability to type 40 words per minute.
Ability to process a minimum of 50 units per day. Microsoft Windows and Internet-based applications experience required.
Additional Information
All your information will be kept confidential according to EEO guidelines.
As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.
Sign up to receive alerts about other jobs with skills like those required for the Customer Resolution Specialist- Temporary.
Click the checkbox next to the jobs that you are interested in.
-
Customer Interaction Skill
-
Income Estimation: $63,399 - $88,095
-
Income Estimation: $67,800 - $94,405
-
-
Customer Service Skill
-
Income Estimation: $42,818 - $80,602
-
Income Estimation: $46,737 - $69,331
-
Job openings at Sutherland
Dallas, TX
Full Time
Louisville, KY
Full Time
Louisville, KY
Full Time
Pittsford, NY
Full Time
Not the job you're looking for? Here are some other Customer Resolution Specialist- Temporary jobs in the Mandeville, LA area that may be a better fit.
We don't have any other Customer Resolution Specialist- Temporary jobs in the Mandeville, LA area right now.
Customer Service Associate - Temporary
Walgreens Boots Alliance, GRETNA, LA
Zachry Group, Port Sulphur, LA