Manager, Registration

Organization:

ABSMC-Summit Campus

Position Overview:

Responsible for daily departmental operations of all registration and admitting functions. Primary duties are to implement standardized processes and best practices; carry out the concept of one team, assist in monitoring compliance with regulatory, accreditation, and safety standards; monitor every day activities and maintain an effective working relationship with internal customers and all key department managers. Leads and assists in achieving the overall patient and physician experience to standard service levels.

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JOB ACCOUNTABILITIES:

OPERATIONS:

• Responsible for maintaining efficiencies and accuracies for all designated employees' needs related to daily operations.
• Oversees day-to-day operational issues dealing with patients, physicians and staff, ability to effectively communicate appropriately with medical staff, community, patients, and other department within the organization.
• Monitors goals and productivity standards for areas supervised.
• Assures the units/areas meets target levels and goals established by the departments.
• Provides guidance and direct intervention in resolving challenging or complex situations.
• Develops, implements and/or ensures corrective action plans are implemented to address or minimize operational risk.
• Keeps leadership informed of operations and escalates complex issues requiring higher level intervention.

STRATEGY/PLANNING:

• Leads departmental goal setting process and provides roadmap for accomplishing goals. Monitors progress, developing action plans to address issues and challenges.
• Communicates affiliate, operating unit and system goals to staff, helping staff understand impact on operations and resources.
• Develops plan of action to address current and future resource needs in order to meet service and/or operational demands and objectives.
• Identifies process improvement opportunities, and initiates action plan to meet short/long term operational objectives or service level agreements.
• Develops metrics and methods for measuring outcomes against relevant internal and external benchmarks; assists in the identification of criteria and effective qualitative/quantitative measurement tools.
• Prepares reports and/or analyses, identifying operational trends and recurrent issues, and recommends and implements course of action.

FINANCIAL MANAGEMENT:

• Establishes and manages capital and operational budgets to achieve financial targets via effective utilization of personnel, resources and supplies.
• Monitors department productivity, ensuring operational challenges are addressed timely.
• Reviews financial reports and develops and implements corrective action plans to address unfavorable variances.
• Reviews and approves employee expense reimbursements, and billing statements from vendors according to established protocol.

PEOPLE:

• Provides and fosters an inclusive work environment that encourages staff engagement and collaboration, establishing a culture of teamwork.
• Supervises assigned staff, makes hiring and termination decisions, and reviews and approves timekeeping records.
• Establishes expectations with all direct reports, holds individuals and work teams accountable, and ensures job descriptions accurately reflect job responsibilities and expectations.
• Evaluates staff performance and makes/recommends associated merit increase. Provides constructive feedback, coaching and counseling. Implements disciplinary actions and/or performance improvement plans to achieve desired performance. May work with leadership when major disciplinary action is necessary or in consultation with Human Resources.
• Provides opportunities for career development, role expansion, and cross-training.
• Monitors department training and orientation plans, ensuring staff meets competency requirements and participates in appropriate education and training programs.
• Conducts staff meetings for informative and educational purposes.
• Responds timely to alleged violations of policies, procedures, regulations and standards of conduct by evaluating or initiating investigative procedures. May consult with Human Resources or Compliance to determine appropriate course of action.

EDUCATION:

• Equivalent experience will be accepted in lieu of the required degree or diploma.
• Bachelor's: Business Administration, Healthcare or related field or equivalent education/experience

TYPICAL EXPERIENCE:

• 8 years of recent relevant experience.

SKILLS AND KNOWLEDGE:

• Working knowledge and understanding of insurance and medical terminology
• General knowledge of patient access financial counseling functions in acute and non-acute settings.
• Demonstrates leadership skills and ability to provide constructive and timely feedback to team members to support continuous improvement.
• Organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service and achieving business results.
• Able to handle difficult circumstances and make sound business decisions with little direction.
• Ability to build and establish effective working partnership with employees, peers and/or leaders to achieve business objectives.
• Knowledge of emerging treads and how it impacts operations.

PAY RANGE: 43.03 - 64.54

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate's experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

Job Shift:

Varied

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Variable

Weekend Requirements:

None

Benefits:

Yes

Unions:

No

Position Status:

Exempt

Weekly Hours:

40

Employee Status:

Regular

Number of Openings:

1

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.