Customer Account Specialist

Are you a relationship-oriented person who wants a professional career with increasingly challenging assignments?  Would you enjoy collaborating with others to find solutions to customer requests but are not interested in direct sales? Would you take pride in working for an innovative company with major commercial and military customers?

If you’re a detail-oriented, responsive professional and want to work with other committed professionals in a supportive team environment, consider joining our Inside Sales Team as a Customer Account Specialist.

This is not a direct sales position, there is no cold calling. We have sales representatives who are responsible for bringing in new business. The Customer Account Specialist generates repeat business by being responsive to customers, resolving issues and finding creative solutions to problems. By providing service to our customers, you are generating trust and building relationships.  

Responsibilities

Your core priority is to be a client advocate and work with internal departments to analyze problems and find creative solutions to exceed customer expectations by:

• Processing orders, often with complex requirements, from quoting stage through delivery.
• Interacting directly with customers or sales representatives via email or phone to provide support for scheduling, requirement changes and all other customer requirements.
• Working with customers to meet project expectations for delivery and quality.
• Collaborating with manufacturing, engineering and materials departments to resolve customer issues. Developing relationships within the company to meet goals as a team.
• Using computer systems and internal tools to effectively process customer orders, create quotations and maintain correspondence files.
• Partnering with the inside sales team to forecast monthly and yearly performance metrics to meet company goals.

Requirements

• Associate's or Bachelor’s Degree
• Proficient with computers, Microsoft Office
• Excellent initiative and problem-solving skills
• Good communication skills, both written and verbal
• Professional demeanor
• Prior customer service or sales experience preferred
• Exposure to components/electronics industry a plus

What we offer

• A start-up atmosphere within a large, established organization
• A meritocracy where a high level of achievement and contribution is rewarded
• Veteran friendly
• Financial security through competitive salary, incentives and retirement plans
• On the job training and continuous career development opportunities
• 401k with a generous company match plus an additional employer-paid contribution
• Healthcare including medical, dental and vision, life and disability
• 15 days of Paid Time Off and 12 paid holidays
• Tuition reimbursement opportunities and education loan repayment assistance
• The stability of a company with a record of strong financial performance

“An Equal Opportunity Employer” Minority/Female/Disabled/Vet/Sexual Orientation/Gender Identity or National Origin

The candidate must be able to legally work in the United States; we are unable to provide sponsorship. Position requires candidate to be a US Person as defined in ITAR, 22 CFR 120.15 (US Citizenship or Resident Alien Status) and defined by 8 USC 1101(a) (20).