SVS Vision - West Side Retail Support Manager

Since 1974, SVS Vision has helped our customers lead better lives through better vision. As a Michigan-based company with over 80 offices in 9 states, we have grown to be one of the largest optical companies in the Midwest with the help of our devoted employees. We are a family-oriented company that takes pride in recognizing and rewarding our employees for their hard work and dedication. We trust our company philosophy makes for an exciting and fun work environment where our employees can thrive while providing the best customer service possible. Our pledge to our employees has never wavered, as seen in our remarkable longevity with the opportunities for growth within the company, above-market salaries, and exceptional benefits.

Additionally, SVS offers an employee referral bonus where you are awarded substantial additional earnings for qualified employee referrals. Managers and Assistant Managers also enjoy flexible schedules, the ability to manage their stores like a business using the SVS Vision procedures and enjoying multiple pairs of free designer glasses every year with incredible discounts.

Retail Support Manager details:
As a West Side Retail Support Manager, you are required to travel to a number of SVS locations within a certain geographical grouping to provide support & training to our associates.
Those locations would include: Redford, Livonia, Oak Park, Garden City, Wayne, Gateway, Wixom, Plymouth, Southfield, Northville, & Grand River.
Job Summary:
SVS Vision Managers will be responsible for “hosting the party” on the sales floor while managing, training, and coaching staff members. Additionally, Managers will oversee customer service topics including but not limited to sales, being present on the sales floor, troubleshooting problematic lenses or frames, styling patients, and specific administrative duties. Managers work in a team of eye care professionals including optometrists. Their priority is to ensure quality service to the customers receiving eye examinations or picking out corrective lenses. Managers need to have a thorough understanding of the different types of optical aids available, and their duties usually include:

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Duties/Responsibilities: *

• Provide a unique and excellent customer service experience for each patient
• General optician and receptionist duties
• Meet and exceed stores sales goals
• Assigning KPI’s to staff
• Answering phones to assist patients
• Scheduling appointments/managing the appointment book
• Coaching, training, and developing employees
• Day-to-day store operations
• Weekly and monthly reporting
• Managing employee payroll hours
• Enforcement of corporate policies and procedures
• Ability to participate in an active and busy environment

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Required Skills/Abilities: *

• Professional communication skills
• Strong attention to detail
• Adaptable to change
• Teamwork oriented
• Excellent customer service skills
• Ability to learn optical knowledge
• Strong problem-solving abilities
• Leadership/team building skills
• Organizational skills
• Knowledge of store merchandise and trends

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Benefits and Perks: *

• Energetic environment
• Flexible schedule
• Eleven days of personal time awarded at date of hire
• Paid vacation
• Available anniversary bonus
• Paid mileage
• Paid holidays from date of hire
• Monthly Sales bonus
• 401K plans
• Affordable medical and dental benefits are available on the 31st day of employment
• Vision benefits provided by SVS Vision
• Life and disability insurance
• Employee assistance program
• Company sponsored discounts on many useful items and services
• Professional training
• Licensed and CE reimbursement (licensed states only)
• Yearly performance reviews
• Rewards and recognition for outstanding performance
• Opportunity for growth and promotions within the company

Job Type: Full-time