What are the responsibilities and job description for the Help Desk Analyst position at Swanktek?
The Help Desk Analyst provides technical assistance to computer system users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Job Type: Contract
Salary: $14.48 - $21.00 per hour
Expected hours: 40 per week
Experience level:
- 2 years
Ability to commute/relocate:
- Richmond, VA 23173: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 3 years (Required)
- Windows: 1 year (Required)
Work Location: In person
Salary : $14 - $21
