Coordinator ed

POSITION SUMMARY :

Under the guidance of the Emergency Department Supervisor or Emergency Services Business Operations Manager, this position is responsible for completing patient arrival, answering in-coming emergency phones, placing emergency pages, paging services to respond to the ED, entry of emergency and non-emergency orders, charge document processing, maintenance of department / patient records, electronic logs, processing certified mail and other clerical duties.

The incumbent must have the ability to perform multiple tasks while prioritizing their urgency. Skilled communication and interviewing techniques are required, as well as excellent public relations skills including the ability to speak calmly and clearly during an emergency.

This position is critical to assist clinicians and maintain streamlined patient care. The EDC has major department role during Health Link downtime as an expert resource for workflows and documentation of patient events as well as maintaining ADT events for facility-wide during the downtimes.

This position is required to cover on-call shifts for coverage as operational need dictates.

EDUCATION / TRAINING :

Minimum :

High School Diploma or Equivalent

Preferred :

Associate’s degree in Healthcare related field.

LICENSURE / CERTIFICATION :

Preferred :

Emergency Medical Technician

EXPERIENCE : Minimum :

Minimum :

One (1) year of experience in a customer service related field

Preferred :

6 months of experience in an emergency room or critical care environment as : Receptionist, Nursing Assistant, Nurse, Paramedic, EMT, Fire Fighter, Police Officer, 911 Dispatcher, or experience in military service.

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES :

• Ability to master all of the responsibilities and decision-making skills required to function successfully in this role.
• Demonstrated ability to problem-solve and work independently.
• Maintains a high level of customer service.
• Consistently maintains effective and cooperative working relationships with co-workers, supervisory, medical management staff and the general public.
• Demonstrates service excellence and incorporates the mission and core values into daily activities.
• The ability to interview patients and / or families to ensure accurate patient identification.
• Very good written and oral communication skills.
• Dependable and reliable in achieving the goals and objectives of the position.
• Proven aptitude and willingness to learn new responsibilities.
• Ability to determine emergent patient acuity upon arrival into the ED in the absence of a clinician (so that clinical staff is immediately alerted).

ESSENTIAL FUNCTIONS :

• Arrive patients including the creation of new Medical Record numbers as appropriate
• Enter emergent Health Link patient orders for EKG and enter non-emergent bed and / or supply orders when required.
• Answer all incoming calls, assessing nature and urgency, and determine the appropriate triage of the call. Use established guidelines for patient advice call triage.

Maintain courtesy and professionalism during urgent situations.

Utilize appropriate on-call schedules, paging schedules and directory. Initiate emergency calls as needed, including initiation of STAT pages, BLUE CART, STAT ASSISTANCE, DISASTER PLAN, and calls to Hospital Security, University Police.

Report as appropriate when staff / patient safety may be jeopardized. Place emergent group pages for Trauma, Pediatric Trauma, Stroke Code, Neuro-Endovascular Stroke and ST Elevation Myocardial Infarction (STEMI) patients according to these individual emergent workflows

• Collect and review necessary ED patient documents for future use in assisting with patient care or to be used by financial staff to satisfy contractual agreements or billing inquiries.
• Assist ED patients in scheduling follow-up clinic appointments.
• Request hospital services such as Interpreter Services, Patient Relations Representative, Pastoral services, Social Work, etc.

independently or as directed.

• Maintain an inventory for forms, medical requisitions, and office supplies.
• Coordinate ED patient transport between facilities within the UW Health system of care including clerical duties associated with the transport process.

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer.

Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day.

Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged.

EOE, including disability / veterans.

Last updated : 2024-03-04