POSITION SUMMARY :
Under the general direction of the Patient Access Supervisor, the Patient Access Representative-Hospital enters and verifies demographic and insurance information, identifies and collects patient financial obligations, and registers or admits the patient.
This position will be crossed trained to register ambulatory, emergency department, and admitted patients, as well as complete notification of admissions to insurance companies, coordinate preadmissions, and ensure proper admissions documentation relative to diagnosis, attending provider, service assignment.
The individual is ultimately responsible for assisting patients and families via phone, at the bedside for inpatients, in the emergency department, or in clinics, and works closely with clinic and business office representatives, providers, and inpatient units.
This position is customer service driven and the individual must have the ability to effectively promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills.
EDUCATION / TRAINING :
Minimum :
High School Diploma or Equivalent
Preferred :
Associate degree in Business, Finance. Health Information Management or related field
LICENSURE / CERTIFICATION :
Minimum :EXPERIENCE : Minimum :
Minimum :
One (1) year of experience in a customer service related field
Preferred :
One (1) year of experience in a healthcare, call center, business, financial or insurance related field
REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES :
ESSENTIAL FUNCTIONS :
Obtain and verify patient identity, demographic and registration information; effectively communicate the purpose for and the requirements of all required patient documents.
Must be able to complete and understand the differences between registrations in the ambulatory, inpatient, or Emergency Department setting.
Arrive" patients : Clinic outpatients and ancillary appointments for both scheduled and walk-in patients.
These requests must be processed real time to prevent delays in patient care.
Our Commitment to Diversity, Equity, and Inclusion
UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer.
Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day.
Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged.
EOE, including disability / veterans.
Last updated : 2024-05-17
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