What are the responsibilities and job description for the [R] Service Manager position at Swickard Auto Group?
Description
We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity – we want to hear from you!
If you have experience in hospitality, guest services, or just simply love making people happy, we’d like to help you translate those skills into a successful career in the retail automotive business.
How You Will Make An Impact
Our guests seek luxury, value, and world-class service. As a Service Manager, you will set and achieve a vision for operating the service department at maximum production, building a loyal clientele, maintaining good employee relationships, setting, and obtaining sales and profit objectives, and maintaining service records. You will directly impact whether we become our guest’s favorite place to purchase, lease, or service their vehicle.
What Winning Looks Like
We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity – we want to hear from you!
If you have experience in hospitality, guest services, or just simply love making people happy, we’d like to help you translate those skills into a successful career in the retail automotive business.
How You Will Make An Impact
Our guests seek luxury, value, and world-class service. As a Service Manager, you will set and achieve a vision for operating the service department at maximum production, building a loyal clientele, maintaining good employee relationships, setting, and obtaining sales and profit objectives, and maintaining service records. You will directly impact whether we become our guest’s favorite place to purchase, lease, or service their vehicle.
What Winning Looks Like
- Demonstrating a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
- Assist all subordinate service and sales personnel in all phases of their job descriptions
- Properly document employee behavior that may result in punitive job actions such as termination
- Report to management any circumstances that compromise the integrity of the dealership
- Work with the parts department to ensure proper stocking of high-use parts
- Collect accounts receivable for service work
- Obtain competitive bids on all tools, equipment, sublet repairs, supplies, etc.
- Ensure that service department employees follow safety policies and practices and that they report all accidents immediately
- Ensure that all required technical publications, periodicals, bulletins, etc. are obtained, kept up-to-date, and properly maintained
- Quality check completed jobs
- Ensure that all the necessary shop equipment is in proper working condition
- Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly
- Ensure proper service sales techniques are being used
- Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities, or any other matters
- Communicate with customers before issues arise and get involved in escalated customer issues
- Maintain accurate records and ensure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals
- Serve as liaison with factory representatives in the absence of fixed operations or service director
- Establish and maintain a good working relationship with customers to encourage repeat referral business
- Monitor staffing levels, compensation levels, and department turnover
- Assure proper repair order flow to satisfy warranty/dealership/business office requirements
- Maintain reporting systems required by the general manager, company, and manufacturer
- Establish and maintain a good working relationship with vocational and technical schools to enhance recruitment activates
- Hire, train, motivate, counsel, and monitor the performance of all service department staff
- Understand and comply with federal, state, and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, etc.
- Assist in the development of annual service budget for use in connection with annual sales forecast
- Maintain customer satisfaction index rating above that of manufacturer or dealership average
- Excellent leadership skills with a passion for developing employees
- Ability to effectively manage time and to meet and exceed targets
- Must have strong leadership and organizational skills
- Keen attention to detail with a commitment to solving complex problems
- Strong written and verbal communication skills
- Outgoing, and positive attitude
- Knowledge of inventory control and management
- We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
- Swickard has positioned itself as a leader in the automotive industry working with brands like Mercedes Benz, Toyota, Lexus, Porsche, Audi, Honda, GMC, and Jaguar-Land Rover among others.
- We have over 2,000 employees at 28 dealerships in 5 states…and we are still growing!
- We were ranked as the 2nd fastest growing auto group in 2021 by Automotive News
- We are a team. Everyone plays a role in our success.
- We are a hospitality company that happens to be in the automotive industry.
- Ongoing training and support
- Opportunities for continued personal and professional growth
- We are an equal opportunity employer and value diversity, inclusion, and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.
- Insurance: medical, dental, vision, life, and pet insurance
- Optional disability coverage
- 401k plan
- Paid Holidays
- PTO
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