Patient Support Specialist

Swing Care is a groundbreaking practice focused on treating fibromyalgia, a chronic pain condition where central sensitization is key to the patient’s pain and other symptoms. We offer telemedicine-based coordinated care, which includes options for FDA-cleared digital therapies for symptom management, behavioral-health services, and medication management.

Swing Care is an independent professional clinic, affiliated with Swing Therapeutics, a leading developer of prescription digital therapeutics.

As the Patient Support Specialist, you will ensure efficient and effective administrative support in a virtual medical office setting. This role is work-from-home and involves a blend of patient interaction, clerical tasks, and administrative responsibilities to maintain smooth operation of the practice. The ideal candidate is very familiar with telecommunication platforms and is organized, detail-oriented, and possesses excellent communication skills to provide top-notch service to patients and support to medical staff.

This is a full-time, hourly, work-from-home position. You may reside in Texas, Florida, Nevada, or California as long as you have the ability to work 8:00am - 4:30pm CT.

Hourly rate is $16 - 20 per hour depending on experience.

Key Responsibilities:

Patient Interaction:

• Greet and check-in patients to their virtual appointments
• Verify patient information and insurance details
• Schedule and confirm patient appointments
• Answer phone calls and address patient inquiries.
• Assist patients with form completion and other paperwork

Administrative Support:

• Maintain and update patient records and databases
• Handle medical billing tasks (co-pay collection, answering patient questions about invoices, etc)
• Manage patient referrals
• Order and maintain office supplies and equipment

Clerical Duties:

• Manage incoming and outgoing mail
• File and retrieve medical documents as needed
• Assist with data entry and record keeping

Coordination and Communication:

• Liaise between patients, medical staff, and other departments
• Ensure timely communication of messages and information
• Support the coordination of medical tests, referrals, and follow-up appointments
• Assist in preparing for patient visits, including gathering necessary documentation and information

Qualifications:

Education:

• High school diploma or equivalent required
• Associate's degree or certification in medical office administration or related field preferred

Experience:

• Previous experience working from home in a virtual setting is required
• Previous experience in a virtual medical office setting is preferred
• Familiarity with Zoom virtual meeting platform is preferred
• Familiarity with medical terminology, billing, and coding is preferred
• Proficiency with electronic medical records (EMR) systems is preferred

Skills:

• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Ability to maintain confidentiality and handle sensitive information
• Customer service-oriented with a friendly and professional demeanor
• Ability to treat patients who may be in physical or emotional distress with compassion

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Pet insurance
• Vision insurance
• Work from home

Healthcare setting:

• Clinic
• Medical office
• Telehealth

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Application Question(s):

• Please describe the breadth of your experience in working from home virtually. That could include the number of years you have worked from home, the jobs you have performed, or anything else you think demonstrates that you are a good fit for this role.
• What is your familiarity in serving patients that experience chronic pain?
• Are you aware that this is a full-time, hourly position that pays $16-20 per hour?

Location:

• Texas (Required)

Work Location: Remote

Salary : $16 - $20