CASINO HOST

This position is responsible for the quality of service offered to guests. The Casino Host develops and maintains relationships with guests and markets gaming products to potential guests. The Casino Host enhances the growth of gaming revenues by developing a targeted customer base. Effectively handles guest complaints and discrepancies efficiently and courteously. They must be able to make sound decisions in a fast-paced environment regarding guest needs.

ESSENTIAL DUTIES:

• Maintain a high level of professionalism, confidentiality, and discretion in all areas of player contact;
• Solicit existing and new guests through telephone, personal contact, special events, email, and direct message to enhance the value and quality of the player database (CMP);
• Assist with the organization and execution of special services and events, including food, beverage, lodging, entertainment, and transportation to attain maximum possible attendance and maximum play;
• Assist in the planning and organizing of “target” events for target guests as assigned;
• Communicate as appropriate with Department Manager, Executive Host, or designee any feedback received from guests;
• Contact new and inactive guests when assigned;
• Keep current on promotions conducted at the establishment and provides accurate information to all inquiries regarding such events;
• Provide information regarding services, such as food, beverage, gaming, and transportation services;
• Explain benefits to new guests and enroll those interested;
• Perform data entry and related tasks;
• Maintain a log of pertinent information, situations, or activities;
• Focus on Player Development and retention;
• Host players to offsite events;
• Drive players to offsite excursions;
• Meet requirements to enter local stadiums/arenas/concert venues;
• Maintain clean, organized work area;
• Assist with the promotional drawings and events;
• Organize and prepare pre-event information for upcoming events such as cash disbursements, promotional information forms, winner logs, etc., announcements, promotional updates, customer rules, internal rules, and communication with employees regarding upcoming events as necessary;
• Required to work days, nights, weekends, and holidays;
• Other duties may be assigned.

QUALIFICATIONS:

• High school diploma or general education degree or GED.
• One (1) to three (3) years of related experience and/or training.
• Must be at least 21 years of age and have an outgoing personality and strong communication skills.
• Knowledge of all aspects of Casino gaming and host liquor laws required.
• Prior experience with multi-line telephones and computer skills desired.
• Able to handle multiple tasks quickly and accurately.
• Experience working with the public and providing a professional image is required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of guests or employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Must have mature judgment and the ability to deal with problems involving several concrete variables in standardized situations.
• A Class III Swinomish Gaming Commission, License and TIPS Certification are required upon employment.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee occasionally lifts and/or moves up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually loud, and there is frequent contact with secondhand smoke.