What are the responsibilities and job description for the Customer Care Representative position at Swire Coca-Cola, USA?
Who is Swire Coca-Cola? We are one of the largest bottlers of Coca-Cola and other beverage brands in America. Our 7,200 hardworking and passionate employees produce and distribute more than 50 brands and flavors across 13 states. We have as many careers as we have flavors, and regardless of which role you choose, you have a direct impact on Swire Coca-Cola, our products, and the communities we call home.
At Swire Coca-Cola, our commitment to excellence is what guides our actions with our employees. We offer a comprehensive benefits package for full-time associates which includes: Medical, Dental, Vision, 401K, Paid Vacation, Paid Holidays and Company Discounts.
In this role, you will be responsible for addressing customer inquiries, resolve issues, process orders, and provide prompt and effective solutions. You will be the front-line representative of our company, interacting with customers through various communication channels to maintain positive relationships and enhance overall satisfaction.
Responsibilities:
- Primary point of contact, handling inquiries and concerns through phone and email channels.
- Diagnose and resolve customer issues promptly for enhanced satisfaction.
- In-depth understanding of products and services to optimize customer experience.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Collaborate with relevant departments to swiftly resolve complex problems.
- Proactively engage existing customers to reinforce loyalty and identify upselling opportunities.
- Achieveincentivebased upsales.
- High School diploma or GED required.
- 1 years of customer service experiencepreferred.
- Positive attitude with a strong focus on teamwork.
- Bilingual in Spanishpreferred.
- Exceptional organization and follow-through abilities.
- Dedication to providing excellent customer service.
- Basic computer skills and familiarity with Microsoft Office.
- Excellent phone contact handling and active listening skills.
Swire Coca-Cola is an equal employment opportunity and affirmative action employer that participates in the E-Verify program as required by law.All qualified applicants will receive consideration for employment without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics.
- Pay Type Hourly
- Min Hiring Rate $15.50
- Max Hiring Rate $16.50
- Alpine, UT 84004, USA
- Bluffdale, UT, USA
- Draper, UT, USA
- Highland, UT, USA
- Midvale, UT, USA
- Riverton, UT, USA
- Sandy, UT, USA
- South Jordan, UT, USA
- West Jordan, UT, USA
Swire Coca-Cola, USA is an equal employment opportunity and affirmative action employer that participates in the E-Verify program as required by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics.
Salary : $16 - $17
