Office Floater (Mailroom, Front desk)

We are currently looking for a professional, polished, individual to be available for a Field Support Specialist/Office Floater position. The role ranges from Mail, Reception, Hospitality, Facilities and Copy Services. The person will be based out of a specific client “home office” and will be sent to different client sites at short notice. The Floater will be expected to be available to fill in for individuals who have called out sick or are on vacation. This is an ideal opportunity for those individuals looking to gain corporate office experience.

The ideal candidate is someone who has a flexible schedule and would be available at a moment’s notice, Monday through Friday, 1st or 2nd shift. There is no set schedule for this position. If you do not have a flexible schedule, please refrain from applying.

Key Responsibilities:

• Floater position to work at Philadelphia, PA. and Monmouth Junction, NJ. Reliable method of transportation a necessary as they will cover 2 site locations on a revolving schedule.
• Operating mail and copy equipment.
• Sorting, delivering and processing mail.
• Prepare mail for intra-office distribution.
• Provide messenger/delivery services as requested.
• Process outgoing mail using mail meter or applicable US Post Office procedure.
• Process outgoing mail using FedEx or UPS as requested.
• Answering calls/ greeting guests in a friendly and professional manner.
• Processing emails.
• Setting up/ breaking down conference rooms for events.

Competencies:

• Results oriented
• Driven by client satisfaction
• Strong integrity, solid business ethics
• Excellent presentation and interpersonal skills
• Excellent written and oral communication skills
• Expert in customer service skills, professional attitude and appearance
• Good organizational skills
• Ability to maintain confidentiality
• Attention to detail.
• Ability to function with a high level of patience, tact and diplomacy to defuse anger and collect accurate information
• Able to listen to and understand information and ideas presented through spoken words and sentences
• Able to speak clearly so listeners understand, identify and understand the speech of another person
• Visual acuity
• Strong initiative required; ability to work independently with minimal direct supervision
• Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
• Flexibility in dealing with simultaneous projects
• Ability to work in a team environment
• Willingness to be cross-trained in other areas
• Professional appearance and demeanor
• Ability to work a very flexible schedule

Qualifications:

• High school diploma or equivalent
• Experience in Mailroom operations, Reception or Concierge, Hospitality, or Facilities operations preferred
• Knowledge of USPS, UPS and FedEx procedures
• Knowledge of mail meter operations
• General computer knowledge

Physical Demands:

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 50 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)
• Ability to lift or move 50 lbs. or greater frequently

Travel: Daily travel between client sites in assigned region.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About Swiss Post Solutions
Swiss Post Solutions (SPS) is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 15 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At Swiss Post Solutions (SPS) we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

Swiss Post Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Philadelphia, PA 19103: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have your own vehicle and/or are you willing to commute to different sites?
• Are you comfortable within an office environment?
• Do you have mailroom, office or outsourcing experience? If you do please tell in great detail.
• In this position flexibility is required, Do you accept that?
• Since this is a Floater role you will have to commute to a off site location when needed. So can you commute to Monmouth Junction, NJ. 08543?

Experience:

• Mailroom: 1 year (Preferred)
• Office: 1 year (Preferred)
• Front desk: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: One location