What are the responsibilities and job description for the Duty Manager Ramp Services position at Swissport?
Job Summary
To efficiently and profitably manage and direct ramp activities by providing a safe , quality product covering a range of ground handling services to its customers.
Job Responsibilities
- Accountable for daily operations
- Maintain and improve customer and company safety and quality standards
- Maintain good relations with customers and airport authorities
- Manage and control all staff assignments
- Hold daily briefings with all levels of management
- Provide support to front line management
- Coach and train all employees to effectively improve operations
- Ensure workforce adherence to company policies and procedures
- Other duties as assigned
Qualifications and Competencies
- High school diploma or equivalent required. Degree preferred
- Minimum 3 years Ramp Supervisor experience
- Excellent verbal and written communication skills
- Excellent knowledge of Ramp Operations
- Strong organizational and multi tasking skills
- Leadership ability
- Customer focus and quality awareness
- Ability to deal with conflict
- Valid Driver’s License
Equal Employment Opportunity Statement
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
About us
Swissport International AG, on behalf of more than 850 client-companies, provides best-in-class airport ground services for some 282 million passengers annually and handles approximately 4.8 million tons of air cargo at 115 warehouses world-wide. With a workforce of some 66,000 the world’s leading provider of airport ground services and air cargo handling is active at more than 310 airports in 49 countries on six continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
