81444- End User Support Technician

Swoon is hiring a End User Support Technician for our top client in Arlington Heights, IL!

• Afternoon shift (3PM-11PM)
• 6 month contract with strong potential to extend/convert
• W2 Only/ not C2C eligible/ no sponsorship available at this time
• On Site in Arlington Heights, IL
• Benefits available: Medical/Dental/Vision
• Looking to hire ASAP

What does the day to day look like?

• Under minimal supervision provide level 1 and 2 Unisys mainframe and application technical support to the end user community.
• Troubleshoots and resolves hardware, application, and user problems as they arise.
• Manages incidents (ServiceNow tickets) from beginning to end.
• Assist level 3 Mainframe Engineering to perform software and hardware upgrades and routine maintenance.
• Provides constant system monitoring and escalation as hardware or application issues surface.
• Interacts daily with our Network Operation Center to resolve system user logon, print routing and other customer needs.

Why do we love this company?

• Leading airline company servicing more than 210 U.S. domestic and international destinations from its hubs with mission to service customers and employees at top tier caliber!

What's required:

• 2 years experience in technical support for computer software applications, desktop systems and networks.
• Prior experience using ticketing platform (ex. ServiceNow)
• Ability to handle fast paced or stressful situations

What's nice to have:

• Educational background applicable to field
• Prior experience in airline industry
• Prior experience in Unisys
• Prior experience in ITIL
• Prior experience in enterprise organization

Next Steps:

• APPLY NOW!
• Any questions please send to lauren.scrivner@swoonstaffing.com