Project Director (CKC)

*Sign on Bonus** $2000 for candidates who are selected to be paid in two increments-$1000 at hire and $1000 after 90 days of employment(applies to external applicants only)

The CKC Project Director will report to Swope Health's Chief Operating Officer. The CKC Project Director will be responsible for providing leadership and supervision to the CKC Patient Advocates and leading all CKC grant activities supporting activities aimed at identifying and enrolling children and families who are eligible for Medicaid and the Children's Health Insurance Program (CHIP) across Swope Health clinics and within the community. The Project Director must adopt the Swope Core Values and Swope Promise to 'Make Care Visible' and empower the CKC team to provide quality, responsive and culturally sensitive services to community members.

Primary Functions

• Maintain leadership and responsibility for monitoring patients' experience while they seek assistance from Swope Health in applying for insurance coverage, Missouri Medicaid, CHIP.
• Develop and implement a social media campaign that informs Missouri children and families about the benefits of medical coverage, the eligibility criteria, the importance of maintaining enrollment, and how to access assistance in applying.
• Assure the timely collection and reporting of accurate data about consumer Medicaid applications to CMS and Swope Health senior leadership.
• Analyze data and trends for performance improvement.
• Work closely with other Swope Health stakeholders, including the Patient Experience Department and clinical leadership to align and improve practices.
• Ensure that all operational processes within the department are performed according to the highest professional standards and in clear compliance with all federal, CMS, MO DSS and any other local regulations and industry standards.
• Advance and maintain superior relationships with MO DSS and community partners.
• Work with Swope Health community partners to maintain and schedule Medicaid education and outreach events.
• Provide direct supervision, leadership and mentoring to grant-funded Patient Advocates and maintain high productivity within the department.
• Determine and/or resolve consumers' eligibility/enrollment status concerns.

Qualifications

• Bachelor's degree in healthcare administration, business, public health or Social Services such Social Work, Psychology or Sociology.
• Knowledgeable of Missouri Medicaid programs, benefits, eligibility requirements and consumer rights and responsibilities.
• Previous experience in successfully managing a health insurance outreach and enrollment team preferred.