Billing Support Representative

Swyfft Holdings, LLC, consists of Swyfft, LLC and Core Programs, LLC. Both are fast-growing, tech-enabled MGA’s that are disrupting the traditional insurance industry by re-imagining how you price and bind home insurance and commercial package products. From lightning-fast quotes to hassle-free claims servicing, Swyfft Holdings, LLC leverages big data to provide the very best customer service experience in the industry.  We're growing, we’re expanding and we're looking for folks like you to join our team!

*Please note that this position is remote but will require in-office time for training and team meetings.

About the Role:

Our  Billing Support Team is on the search for a superstar Billing Support Representative! We are looking for someone to provide personalized service to every incoming call and turn a frustrated policyholder into one happy camper. Also we need your billing expertise, you resolve every inquiry that comes your way, always bringing your A-game to the table. If you find yourself multitasking several billing inquires at once and always happy to answer the phones, then this is the position for you! 

Key Responsibilities: (What you'll be asked to do)

• Responsible for answering a high volume of policyholder billing inquiries in an efficient, accurate and professional manner via phone or email. 
• Process payments, refunds and cancellation offsets easily.  
• Evaluate and analyze reporting data to discover and resolve outstanding debits, credits or other inconsistencies with policy holders accounts.
• Navigate multiple systems to research, analyze and resolve policyholder inquiries.
• Reconcile our billing system data to ensure the accuracy of final invoice balances.
• Keep our customer support team updated on a regular basis when transactions are processed. 
• Maintain and update customer information in our database during and after each customer inquiry. 

The Successful Candidate: (what we're looking for)

• You genuinely enjoy problem solving and assisting customers no matter what the situation is.
• You’re intuitive and you understand what a policyholder may need before they even ask for it!
• If your normal workflow is going back and forth between 6 programs across 2 Monitors, then this is your calling.
• You're known to be patient and a great listener, it’s like you were born to handle incoming phone calls.
• Even if you're having a crazy day at work you stay organized and possess impeccable attention to detail.

Some Requirements: 

• 3 years working in the insurance industry as a billing support representative or as an accountant.
  
• Bi-Lingual (English/Spanish) is preferred.

Computer Skills:

• Must be proficient with Microsoft Office Suite and comfortable learning new internal insurance related programs, systems or applications.
• Ability to communicate effectively using programs such as Slack & MS Teams. You are comfortable sharing screens and video chatting.
• Previous experience using Zendesk is a plus.

We Have a Great Benefits Package!

• 20 days of PTO annually
• Medical, Dental, Vision
• Short- and Long-Term Disability (Company Paid)
• Life & AD&D (Company Paid)
• Healthcare, Dependent Care and Transit FSA
• 401K with a generous matching contribution and no vesting schedule

It is the policy of Swyfft to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

Please Note: Swyfft is not accepting 3rd party agency resumes for this position, please do not forward resumes to careers email address or Swyfft employees. Swyfft will not be responsible for any fees related to unsolicited resumes.