Banquet Captain

Job Purpose: Delivers food and drinks to guests and provides guidance to Banquet Servers Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time) Provides guests with service by reviewing banquet event order, ensuring and verifying rooms, audio visual equipment, lighting, microphone, sound, and room temperature are set as requested, verifying bar beverage availability, scheduling Banquet Servers, acknowledging and welcoming guests entering the resort and event rooms, promptly delivering and serving food and beverages, informing kitchen staff of meal adjustments and/or timing of delivery, providing wine selection assistance as needed, ensuring prompt removal and delivery of food courses, refilling and/or removal of glassware as appropriate, and preparing guest check following established procedures. Provides guidance to Banquet Servers and Banquet Housepersons by holding pre-event meetings, delegating duties for each event, ensuring room set up to specifications, and proving training as needed. Ensures responsible alcohol beverage service policies are followed by asking for proper identification from guests that appear to be under the age of 30, monitoring alcohol consumption, ensuring guests do not become intoxicated following established procedures, stopping alcohol service at the designated time, and clearing the room of all alcoholic containers, glasses and bottles for each venue at the time specified. Provides accounting of transactions by entering cash transactions in to point-of-sale system, counting currency, logging guest discounts, vouchers, VIP points and credit cards on to cashier drop work sheet, balancing money drawer against generated cashier report following established procedures, and reporting discrepancies to the food service management team. Promotes guest relations by responding to guest requests, offering appropriate up to date information regarding promotional contests and giveaways, providing requested assistance and product knowledge, and treating guests in a friendly and courteous manner. Maintains safe and sanitary banquet areas by cleaning surfaces, breaking-down buffets, beverage tables, storing equipment and supplies in designated areas, and disposing of all trash. Ensures banquet equipment and supplies are stocked and clean by submitting supply requisitions, placing delivered water, food and supplies in designated areas, polishing silverware, folding napkins, and cleaning shelves, condiment holders, tables and counters according to established procedures. Job Specifications: Education and Experience: Essential: County of San Diego ServSafe Food Handler Card CA ABC Responsible Beverage Service Certification 1 year of food server experience 6 months of cash handling experience 21 years of age Desirable: Guest or Hospitality Service experience Cocktail serving experience Fine dining server experience Skills and Knowledge: Essential: Ability to interact effectively with team members and guests Ability to communicate effectively in the English language Ability to maintain professionalism and composure Ability to understand verbal directives and written instructions Ability to count U.S. currency and make change in a fast-paced environment Ability to recognize counterfeit monies Ability to perform simple mathematical calculations Ability to complete forms and documents Ability to provide guidance to staff Ability to accept constructive criticism Ability to stand and walk for up to 8 hours at a time Ability to carry large serving tray and tray jacks Ability to bend, stoop, push and pull Ability to routinely lift and carry 35 pounds Ability to work in a smoking environment Ability to appear for work on time Desirable: Multi-lingual Supervisory/Managerial Accountability: Direct: None Indirect: Banquet Server, Banquet Houseperson

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