What are the responsibilities and job description for the Intuit Customer Service Representative position at SYKES?
Job description
Your interest in SYKES has come at an exciting time in our history. We're excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join us as a Customer Service Representative at our Hazard location! You'll shine in this role if you have a passion for helping small businesses succeed and enjoy connecting with customers. In this position, you'll assist small business owners by answering a variety of inbound customer inquiries via phone in support of QuickBooks (accounting software). We'll train you to become an expert in QuickBooks and you'll share your knowledge by teaching customers how to use the program to its fullest potential. You'll also offer support by trouble-shooting technical issues related to QuickBooks in a fun team environment.
Work with us and you'll enjoy:
Required qualifications, skills and experience
Apply with us, if you possess:
About SYKES
SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50 languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40 years of industry-leading experience and commitment to improving the employee experience.
EEO statement
EOE/Veteran/Disabled
Your interest in SYKES has come at an exciting time in our history. We're excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join us as a Customer Service Representative at our Hazard location! You'll shine in this role if you have a passion for helping small businesses succeed and enjoy connecting with customers. In this position, you'll assist small business owners by answering a variety of inbound customer inquiries via phone in support of QuickBooks (accounting software). We'll train you to become an expert in QuickBooks and you'll share your knowledge by teaching customers how to use the program to its fullest potential. You'll also offer support by trouble-shooting technical issues related to QuickBooks in a fun team environment.
Work with us and you'll enjoy:
- $15.00 an hour moving to $17 after being upskiled
- Full-time schedules (40 hours/week)
- 100% paid training
- Full benefits package including medical, dental, vision and life insurance
- Company-matched 401(k) retirement plan
- Paid time off
- 100% free college tuition program after one year of employment through University of Arizona Global Campu
Required qualifications, skills and experience
Apply with us, if you possess:
- A high school diploma or GED and are at least 18 years old
- Ability to troubleshoot basic and routine customer issues that are technical in nature
- Excellent communication skills, both written and verbal
- Basic computer skill
About SYKES
SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50 languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40 years of industry-leading experience and commitment to improving the employee experience.
EEO statement
EOE/Veteran/Disabled
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