Sylvan Center Director

About us

Sylvan Learning is the industry leader in providing supplemental education to children in Kindergarten through 12th grade. Our unique personalized approach and skill mastering technology has made our brand the strongest in the market.

Center Director

The Central Director would be responsible for managing the overall customer experience, sales, and local marketing strategies of the Center to achieve performance goals and grow the Center. The Center Director is also responsible for managing the day-to-day Center operations to ensure a consistent, quality educational experience for customers while managing costs. He/she ensures that policies and procedures are executed according to the company standards. The Director manages and coaches Center staff and serves as the principle point of contact for the Franchisee.

ESSENTIAL JOB FUNCTIONS

· Ensures timely and high quality personal customer service response to all calls and walk-in inquiries; Ensures calls get answered during business hours.

· Manages the day-to-day operation of the Center.

· Meets sales and expense financial targets.

· Monitors and tracks Center performance, Profit and Loss controls, revenues, expenses, and fee collection; Recommends and implements interventions to improve performance.

· Selects, develops, motivates, and monitors Center staff; Conducts regular performance reviews

· Reviews all corporate communication and ensures communications flow to the Center’s staff

· Confers with customers at each stage of the customer lifecycle; Directs the sales and service process throughout the customer lifecycle to keep customers enrolled

· Promotes financing options that meet the customer’s needs and manages the application/closing process.

· Manages marketing and sales activities to drive new enrollments.

· Establishes and maintains collaborative relationships with teachers, educational specialists and other school administrators and parent/teacher organizations.

· Conducts school visits to establish and maintain relationships with school personnel for partnership and marketing purposes.

· Ensures the professional appearance of the Center according to standards.

· Ensures adherence to established operating standards with particular attention to student safety and well-being.

KNOWLEDGE REQUIRED

· Four year degree required

· A minimum of three years of customer service experience; Retail sales experience preferred

· Experience using Microsoft Office and other standard business applications used by the Center, including current social media tools

· Experience using Microsoft Word and other standard business applications used by the Center

· Knowledge of general office equipment such as copiers, printers, and office phones

· Experience using social media (Facebook, Twitter, etc.) preferred

· Familiarity with instructional technology and tablet computers preferred

SKILLS AND ABILITIES REQURED

· Strong customer service, interpersonal, and communication skills; Outgoing people-oriented approach preferred

· Proven ability to effectively use customer service and consultative sales skills to establish and build relationships

· Proven sales skills with a strong sense of urgency

· Proven ability to supervise, coach, and develop Center staff

· Strong presentation skills for small group opportunities

· Ability to track and interpret business metrics and financial statements

· Strong analytical and problem solving skills

· Strong word processing, data entry, and other administrative skills

· Strong organizational skills; Proven ability to manage multiple tasks and be flexible

· Proven ability to communicate effectively in writing; Ability to proofread and edit copy

· Ability to work collaboratively; Strong team player

· Ability to work a flexible schedule, including evenings and weekends

· Ability to occasionally lift and/or move up to ten pounds.

We offer competitive compensation packages including health insurance, bonuses, paid time off, professional development opportunities, and a supportive work environment.

If you are passionate about education and have the leadership skills necessary to create a positive learning environment for children and adults, we encourage you to apply for the position of Center Director.