Head of Product Management (ITSM)

SymphonyAI Summit is an AI-powered IT and Enterprise workflow company focusing on customer delight by simplifying work, increasing productivity, and delivering great user experience. Headquartered in Palo Alto, California, we have a global presence across North America, Southeast Asia, the Middle East, and India. Leading enterprises across financial services, healthcare, manufacturing, education, and many more verticals are delivering exceptional user experiences while lowering IT costs using SymphonyAI Summit. 

As the Head of Product Management, you will be responsible for the overall strategy, development, and lifecycle management of our ITSM, IT Operations Management, and Asset Management products. You will lead a team of product managers, collaborating with cross-functional teams to define and deliver market-leading solutions that meet customer needs and drive business growth. The ideal candidate will have a proven track record in product management, a deep understanding of the IT industry, and a strong ability to translate market insights into successful product strategies. 

Responsibilities: 

• Develop and execute a comprehensive product strategy and roadmap for our ITSM, IT Operations Management, and Asset management product portfolio, aligned with the company's overall business objectives. 
• Lead and mentor a team of product managers, providing guidance, support, and fostering a culture of innovation and excellence. 

• Conduct market research and customer analysis to identify market trends, customer needs, and competitive intelligence, translating insights into actionable product strategies. 
• Collaborate with internal stakeholders, including sales, marketing, engineering, and customer success, to define product requirements, prioritize features, and drive successful product launches. 
• Define and prioritize product features and enhancements based on market demands, customer feedback, and business priorities. 
• Work closely with engineering teams to ensure timely and high-quality product development, providing clear product requirements, resolving issues, and prioritizing development efforts. 
• Drive the product development process, including product planning, requirements gathering, user experience design, and validation. 

• Define and track key product metrics to evaluate product performance, identify areas for improvement, and drive data-driven decision-making. 
• Stay up to date with industry trends, emerging technologies, and competitive landscape to identify new opportunities and keep our product offerings innovative and competitive. 
• Serve as a product evangelist, representing SymphonyAI Summit at industry events, conferences, and customer meetings to showcase our products and gather feedback. 

Qualifications: 

• Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field (or equivalent experience).  
• 10 years of experience in product management, with a proven track record of successfully launching and managing enterprise software products. 
• Deep understanding of the IT industry, including IT service management practices, IT operations, asset management, and governance, risk, and compliance. 
• Strong leadership abilities with experience managing and mentoring a team of product managers. 

• Excellent strategic thinking and problem-solving skills, with the ability to translate market insights into successful product strategies. 
• Strong business acumen, with the ability to balance customer needs, market dynamics, and business objectives. 
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels. 
• Demonstrated ability to drive the product development process from ideation to successful product launches. 
• Data-driven mindset with the ability to analyze product metrics and customer feedback to make informed product decisions. 

• Passion for technology and a strong customer focus, with the ability to understand and address customer pain points. 

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500 Enterprise customers globally and has grown to 2,500 talented leaders, data scientists, and other professionals across over 20 countries.