AVP, COP Process Leader

Job Description:

Role Summary/Purpose:

The Client Oversight Program (COP) Process Leader is responsible for the day-to-day execution, reporting and action item follow-ups related to identified risk statements and Key Control Activities needed to oversee Client risk in accordance with the Client Oversight Program. A key component of the position will be identifying and reporting on Client trends and Enterprise themes at an aggregated level.

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Execute monthly, quarterly, semi-annual, and annual assessments of Key Control Activities

• Investigate identified process anomalies

• Partner with COP Manager to review and resolve process anomalies, including tracking to ensure a closed loop process

• Analyze data to identify risk and execute special process enhancement, automation and simplification projects

• Drive and coordinate COP initiatives across all clients

• Establish rapport with Client Teams to influence, drive change and ensure identified risks are mitigated timely

• Monitor and escalate Key Risk Indicator (KRI) triggers and trends

• Facilitate meetings to review status of key activities and/or KRI’s

• Partner with 1st and 2nd line stakeholders to ensure the effective execution of a closed loop process on all escalated client oversight related action items

• Serve as primary day to day contact for questions, concerns and identified follow-ups resulting from key control activity assessments or KRI triggers

• Validate process owner action plans drafted for KRI triggers address the identified risk and have been sufficiently completed

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• 3 years of demonstrated strong analytic, business presentation and people influencing skills in a large client focused organization

• 3 years demonstrated cross-functional project management and governance focused business process documentation and reporting skills

• 2 years demonstrated experience in delivering both verbal and written process performance results to senior leaders

Desired Characteristics:

• Strong executive presence and influence skills

• Proficient in PowerPoint & Excel

• Strong leadership skills

• Excellent written/verbal communication skills

• High energy, self-motivated

• Knowledge and/or experience with process enhancements/control design

• Demonstrated ability to independently manage multiple projects, organize workflow, and prioritize assignments

• Ability to objectively identify risks, effectively challenge and communicate risk across the organization

• Influence improvement through curiosity

• Prior regulatory experience and/or experience in internal audit, risk or governance

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: