AVP, Scrum Master - Generative AI

Job Description:

Role Summary/Purpose: 

The Scrum Master for Artificial Intelligence Projects will facilitate and coordinate the agile development process, as it relates to defining, planning, and delivering various AI initiatives throughout the enterprise. The Scrum Master for Artificial Intelligence Projects will also work with business and technology teams to support, monitor and improve AI capabilities for specific AI Products, such as Large Language Model integration, ensuring a consistent and effective AI strategy.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities: 

• Lead and coach agile teams as they implement various AI solutions using Large Language Model integration, managing the full AI product life cycle from ideation to deployment.
• Develop and maintain the guidelines, job aides, and/or templates to provide uniformity and consistency to AI projects, as it concerns use case development, model training and testing, stakeholder analysis, and risk assessment determination specific to the assigned AI product.
• Collaborate with Change Management within each affected function to develop communication plans and other effective change approaches to drive AI adoption and value realization.
• Track and report on key performance indicators as it concerns AI and process transformation for the AI product line managed.
• Build and maintain strong relationship management capabilities to enable a positive engagement experience with functional stakeholders and AI vendors.
• Forecast staffing and resource (infrastructure, license, etc.) needs as the AI demand grows within the AI product line managed.
• Facilitate various Agile ceremonies including running the scrum and or Kanban for the Agile teams delivering the AI product this role is aligned to.
• Perform other duties and/or special projects as assigned

Qualifications/Requirements: 

• Bachelor’s degree and 4 years’ experience working in technology program management integration (or in lieu of a degree 8 years)
• Experience in Project Management and risk analysis for a financial services firm 
• Familiarity with leading automation tools and Engagement Models
• Experience with both Agile, and traditional software project management approaches  
• Have experience leading project teams in a matrix environment 
• Experience influencing internal and external decision-makers. 

Desired Characteristics:

• Have direct experience leading a generative AI proof of concept, pilot, and/or production engagement for a financial institution using a leading generative AI tool or framework
• Successfully managed external consulting teams on enterprise pivotal engagements, for either IT and non-IT initiatives that involve generative AI solutions
• Developed, and/or, managed the policy risk governance framework for either a key business function, or for an institution, and has some knowledge, and/or expertise in financial services risk management, and familiarity with the ethical and legal implications of generative AI
• Holds, and/or working towards, a leading project management certification such as the Project Management Professional (PMP) or PMI-ACP (Agile Certified Professional), or is a certified Scrum Master
• Experience with other AI tools and technologies, such as natural language processing, computer vision, machine learning, etc.
• Previous Product Management and scrum master/Kanban management experience

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: