AVP, Product Owner

E2403473-3

Job Description

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

We have recently been ranked #5 among the US Best Companies to Work in 2024!

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Organizational Overview

In today's fast-paced business landscape, the ability to adapt quickly and deliver value is paramount. Agile project management has emerged as a transformative approach to project delivery, and behind every successful Agile project, there is a dedicated team that manages the Agile framework with precision and finesse. The Global Operations Initiatives & Technology (GOI&T) team has a proven track record of success, and it empowers teams to embrace change and collaborate to achieve results in their projects. The key responsibilities of the team include daily stand ups, sprint planning, sprint review, sprint retrospective and backlog refinement. While they maintain a relentless focus on improving their Agile processes and strive for excellence in project delivery, the GOI&T team can pivot quickly, responding to changing customer needs – consistently delivering value to customers.

Role Summary/Purpose

What you’ll do as the AVP, Product Owner?

The AVP - Product Owner will be responsible for the launch and ongoing development of the Customer Servicing Applications for Synchrony Financial utilizing the Agile methodology. You will work cross functionally to develop operational strategies for Customer Servicing Applications. You would be responsible for research, identifying epics, prioritizing the backlog, developing, verifying and delivering.

Join us if you’re passionate about building new products, delivering cutting-edge technology solutions and can manage and inspire an agile team.

Essential Responsibilities

As the Product Owner, we’ll rely on you to exercise your excellent project management expertise and solid business knowledge of various applications/processes used across the enterprise to define business objectives, identify epics and priorities, plan sprints/ iterations, develop, validate and deliver launch plans related to operational or growth initiatives, while ensuring a superior customer or agent experience.

You will do this by

• Being the point person on the product development team, using their high-level perspective to define goals and create a vision for development projects.
• Being responsible for communicating with stakeholders across the board, including customers, business managers, ART partners and the development team to make sure the goals are clear, and the vision is aligned with business objectives.
• Helping the agile team maintain the vision by creating a product roadmap.
• Creating the list of backlog items and prioritizing them based on the overall strategy and business objectives. Additionally, mapping out project dependencies to inform the necessary sequence of development.
• Spending a significant amount of time overseeing the actual development of the product; being a key player throughout each event, including planning, refinement, review, and sprint.
• Being accountable for cross function integration and approval including Compliance, Legal, Brand (Marketing) Reporting, Planning, Forecasting, Training, and Communication.
• Performing other duties and/or special projects as assigned
  
  

Qualifications/Requirements

• Bachelor's Degree in any discipline with minimum 5 years of overall experience or in lieu of a degree, 9 years of overall experience.
• Minimum 6 years of Team/Process lead experience in Financial Services Industry or experience in Collections, Operations or Customer Solutions
• Minimum of 5 years of experience participating in projects using Agile methodology (SAFe/Non SAFe).
• SAFe POPM trained or certified
• Expert verbal & written communicator. Should be able to modulate content based on audience.
• Ability to break down complex operational/systemic procedures & create/convert them into simplified process maps/documents.
• Strong business acumen and knowledge of applications used across different functions.
• Superior decision-making skills.
• Action oriented – create an environment to leverage agile methodology and deliver continuous benefit to the business teams during a project
• Proven experience in problem solving and negotiated solutions
• Working with cross-functional teams (not limited to - architects, application engineers, UX designers, and outsourced vendors) to create a holistic roadmap and planning for product delivery
• Ability to build & maintain relationships & partnerships with key stakeholders.
  
  

Desired Skills/Knowledge

• Prior PMP, Scrum, SAFe trained or certified
• Prior Product Owner or Business Analyst experience
• Solid Project Management skills
• Technical Aptitude / background
• Self-Starter with a strong work ethic
• Ability to make decisions where applicable and escalate when necessary
• Solid prioritization and organization skills
• Prior cross-functional and/or matrixed organizational experience
  
  

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
  
  

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
  
  

Job Family Group

Information Technology