Application Analyst

The world is changing. Manufacturing companies are shifting from selling products to becoming service providers. And we are helping drive this transformation, guiding some of the industry’s leading organizations on their journey towards a fully connected service experience. Our goal: to make the complex simple.

CHALLENGE CONVENTION. SHAPE THE INDUSTRY'S FUTURE.

We are a growing international team redefining the manufacturing industry. Leveraging the power of AI, ML and IoT, we create software solutions that manage risks and address new challenges. We enable manufacturers to optimize their supply chain, price their parts and services, and utilize mountains of data coming out of modern cars, planes, excavators, mining machines and much more. We drive sustainability and innovation by minimizing the volume of new products produced and shipped. We deliver products that pave the way to the future.

We have earned the trust of some of the world’s largest manufacturing companies by building SaaS products that improve their efficiency and profitability. Through long-term partnerships with customers in over 100 countries, we assist our clients in navigating the ever-changing landscape of the manufacturing industry.

CHALLENGE EXPECTATIONS. OWN YOUR GROWTH.

Syncron is looking for a Senior level candidate in the Portland metro area, who is both service-oriented and data-driven, ready to grow their career as a Senior Application Analyst, serving one of our most valued customers. The ideal candidate will bring excellent communication skills and honed analytical thinking to solve complex business problems within a global team.

The successful candidate will belong to the Customer Success organization and work as a Senior Application Analyst within our Inventory Management product. You will work within the Analyst Services team supporting both super-users and end-users of our Inventory Management solution.

You should have exceptional customer service skills to ensure all users of the application are truly satisfied. The position also requires technical skills for query building, data mining, building reports that support complex operational business decisions and an understanding of the SaaS delivery model. This position has high visibility and responsibility to ensure exceptional service delivery to the customer.

Among other tasks the role includes the following responsibilities:

• Work as a Senior Application Analyst with the goal and responsibility to meet or exceed the expectations from the customer
• Be a speaking partner to the customer regarding analyst services
• Actively monitor the standard inventory management performance KPIs. Communicate and follow-up any deviations from standard KPIs to the end users as well as super users
• Report and follow up with the customer that necessary actions are taken to improve data quality

• Work together with our customer’s analysts to agree and achieve strategic goals with the inventory management program
• Respond to support questions from the super-users and end-users of the application
• Work within the Syncron analyst team to deliver best possible analyst services to our customer
• Coach team members as well as conduct knowledge sharing sessions for the global team

Minimum requirements:

• An analytical mind and interest in problem solving. You should also be driven, flexible, professional, independent, customer focused and outgoing
• Excellent communication skills, both written and oral
• 5-7 years of experience from and/or knowledge about IT such as SQL, databases, process modeling, data formats, data transmission technologies, etc.

Preferred qualifications:

• Bachelor’s degree in Computer Science, Supply Chain, Mathematics, or another equivalent field

• Any related work experience working with inventory management software, ERP-system planning module software, Supply Chain Management, or within the parts business in Automotive, Distribution or Construction would be helpful.

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