What are the responsibilities and job description for the Support Technician position at Synergis?
Job Description
SUPPORT TECHNICIAN
6 MONTH CONTRACT
ATLANTA, GA
TRAVEL IN ATLANTA IS REQUIRED
SUPPORT TECHNICIAN JOB SUMMARY This position is for a temporary project assignment within Southern Company. The Workplace Support Technician will partner with Southern Company Services (SCS) and related operating companies to support tasks necessary to deploy new Panasonic Toughbooks and associated hardware across the Southern Company footprint. This position works directly with the Technology Organization (Workplace Support) and business partners to perform standard activities to support the installation, troubleshooting and repair of supported computing hardware and software. Support Technician Education
- Two-year technical degree (college/technical/vocational) or equivalent military training or equivalent hands-on experience in computer support is required
Support Technician Major Responsibilities
- Responsible for the installation, maintenance (both reactive and preventive) and project support for end-user devices on Southern Company's data network.
- Responsible for participating in on-call procedures/operations.
- Responsible for interfacing with and coordination of employees and contractors, as appropriate.
- Responsible for interfacing with the customer and other TO groups related to problems and installations as appropriate.
- Responsible for understanding and adhering to billing and performance processes and procedures.
- Responsible for maintaining accurate equipment inventories and documentation of assigned equipment as appropriate.
- Responsible for installing standard, endorsed or certified off the shelf software and/or hardware devices, and provide minimal onsite training to get the client started.
- Partner with other TO personnel to provide device installation and support
- Stay abreast of emerging hardware and software technologies
Support Technician Knowledge, Skills and Abilities
- Experience imaging PCs and laptops and providing end-user training
- In-depth technical knowledge of office computing environments including PC hardware, Microsoft Windows 10, Microsoft Office suite (i.e. Outlook, Word, Excel, PowerPoint, Teams, SharePoint)
- Demonstrated ability to effectively communicate and rapport with business partners, vendors and other TO organizations
- Developed effective working relationships with all levels of employees
- Customer service focused with the ability to deliver on commitments and deadlines
- Demonstrated oral and written communication skills
- Strong knowledge and understanding of existing and emerging information technologies
- Ability to learn the business of the partners you support and their local technical environment
- Ability to manage small projects using proven concepts to apply technology to business problems
- Excellent troubleshooting and problem-solving skills
- Excellent analytical skills
- Understanding of the various topologies, e. g., wireless, data and voice networks and how they interface with each other
- Ability to logically troubleshoot and repair hardware and software associated with personal computers, and peripheral devices
- Knowledge of voice and data wireless systems and troubleshooting techniques.
- Knowledge of PC hardware, operating systems, and associated peripheral and software components.
- Ability to work independently, self-starter with good time management skills.
- Ability to lift 50 lbs.
- Ability to work inside the cab of large to small company vehicles (e.g., F-550, F-150, Freightliner, etc.)
Support Technician Behavioral Attributes
- Willing to work flexible hours
- Behavior consistent with Southern’ s Our Values philosophy – Safety First, Unquestionable Trust, Superior Performance, and Total Commitment
- Must be proactive, highly-motivated, and self-directed
- Excellent organizational skills and strong customer service orientation
- Ability to simultaneously manage multiple projects and tasks
- Provide specialized dedicated technical support as requested/needed
- Seek opportunities to learn and transfer knowledge to others
- Ability to prioritize work and complete assignments with little direction
- Follows safe work practices
“The hourly pay range for this position is $18.00 to $22.00/hr (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits. *Note: Disclosure as required by the Equal Pay for Equal Work Act (CO), NYC Pay Transparency Law, and sb5761 (WA).” Synergis Blurb:
About Synergis Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at Synergis is an Equal Opportunity/Affirmative Action employer
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