What are the responsibilities and job description for the Home Care Coordinator position at Synergy HomeCare 1?
Client Care Coordinator/Manager
JOB DESCRIPTION
Summary:
The Client Care Coordinator/Manager reports directly to the owner and is responsible for guiding and coordinating all client-related activities of the SYNERGY HomeCare business. This position includes leadership and management in areas of the business including Inquiry Management, Intake, Client Care, and Quality Assurance for employees and clients.
This position entails establishing a positive office culture to meet the needs and exceed the expectations of clients. The Client Care Coordinator/Manager will help maintain client files and communication. Additionally, the Client Care Manager will be responsible for collaborating with the owner and leadership team to enhance client satisfaction and revenue growth.
Qualifications:
- Two years supervisory or management experience in home care or other health related setting (preferred)
- Exceptional customer service skills
- Possess at least two years’ experience in healthcare or home care, working with the elderly, disabled or individuals requiring supportive services.
- Proficiency in computer skills (Google Suite, Excel, Power Point, etc.)
- Knowledge of scheduling software (eRSP or similar) or CRM preferred.
- Well-honed time management skills
- Exemplary communication skills, both verbal and written
Essential Duties and Responsibilities:
- Home assessments
- Client communication
- Home/Quality Assurance visits
- Customer service
- Incoming client inquiry calls
- Review HCP Vantage report monthly
- Handle service recovery issues
- Recommend additional service hours when indicated or conversely.
- May participate in the on-call rotation, answering after-hours calls.
- Weekly reporting of accountabilities
This job description is not intended to be all inclusive. The employee will be expected to perform other reasonable duties as assigned.
If you would like to join our outstanding team at SYNERGY HomeCare of North Tampa Bay, apply today!
Communicate with us at the recruiting line after your applications if you have any questions: (813) 278-1040
