Technical Support Manager

Company Description

As a world market leader in crop protection, we help farmers to counter these threats and ensure enough safe, nutritious, affordable food for all – while minimizing the use of land and other agricultural inputs. Syngenta Crop Protection keeps plants safe from planting to harvesting.  From the moment a seed is planted through to harvest, crops need to be protected from weeds, insects and diseases as well as droughts and floods, heat and cold. Syngenta Crop Protection is headquartered in Switzerland.

Job Description

About Us

At Syngenta, we are working to build the most collaborative and trusted team in agriculture that provides leading seeds and crop protection innovations to enhance the prosperity of farmers. To support this challenge, Syngenta’s Technical Services team is currently seeking a Technical Support Manager in Greensboro, NC.

The Technical Support Manager will manage the development and implementation of the Product Support Strategy for the US Crop Protection (CP) business and some elements of the Professional Solutions (PS) and Seeds businesses. The manager will lead a strong technical team of subject matter experts in herbicide, fungicide, insecticide, seed care and regulatory product support to address external and internal customer inquiries across the CP/PS product portfolio. This will be accomplished via multiple communication channels and across all product categories while ensuring a positive customer experience.

In this role, you will provide management and leadership of resources, processes, and tools for the continuous improvement of the end-user experience and achievement of operational excellence. You will demonstrate a commitment to excellence through effective and timely employee coaching and development by enhancing employee engagement, performance, knowledge, and skills. Your success will be measured by the Technical Support team’s ability to provide high quality customer service, timely issue resolution, optimal use of resources and contact efficiency and effectiveness.

Additionally, you will be part of the Agronomy and Technical Services Leadership teams.  As part of these teams, you will be responsible for setting direction and developing robust agronomic initiatives that are aligned with Syngenta’s short-, mid- and longer-term business strategy. 

Accountabilities

• Actively manage the technical team responsible for effective support and communication of technical product information to customers, including associated knowledge management platforms, and customer engagement systems
• Oversee responses to customer inquiries, issues related to product quality, product performance, and other elements related to managing product service expectations
• Develop and implement the Technical Product Support Strategy and roadmap that will deliver scalable solutions across people, processes and technologies that are aligned with the current and future needs of Product Marketing, Agronomy and the broader organization
• Identify training needs related to product information, knowledge management and customer engagement platforms within the team, and throughout the broader organization
• Maintain and contribute to the improvement of the technical support team and resources by ensuring system performance; identifying and resolving problems; preparing and implementing action plans and ensuring regular system audits for follow-up analysis and process improvement
• Manage the processes, communications and budgets related to product quality, crop response analysis, resistance pest testing and off target movement reporting for identified products
• Contribute to the development and administration of annual department and related budgets to achieve business goals and strategic plans

Qualifications

• Masters or PhD, in an Agricultural Science, or related discipline, with emphasis on chemistry, weed science, plant pathology and/or entomology 
• At least 10 years of Crop Protection expertise and extensive field experience
• Must be familiar with the product registration requirements and processes at a federal and state level

Preferred Requirements

• Superior technical knowledge of crop protection products across the Syngenta portfolio including an understanding of product lifecycle management stages and support requirements
• Familiarity with EPA regulations, processes and stewardship requirements

What We Offer:

• A culture that celebrates diversity & inclusion, promotes professional development, and strives for a work-life balance that supports the team members. Offers flexible work options to support your work and personal needs
• Full Benefit Package (Medical, Dental & Vision) that starts your first day
• 401k plan with company match, Profit Sharing & Retirement Savings Contribution
• Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits

Additional Information

Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion, or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

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