What are the responsibilities and job description for the Credit Card Payment Transport Operator position at Synovus?
Job Summary
Performs a variety of operational tasks and coordinates information among various operational areas and customers. Executes day-to-day responsibilities for charge-off accounts and collections. Responds to collections vendor requests. Recognizes deviation from accepted practices.
Job Duties and Responsibilities
- Receives, logs, batches, reviews, and distributes incoming work, contacting appropriate resources as needed.
- Keys transactions, verifies accuracy, and performs routine math calculations to balance general ledger accounts.
- Processes charge-off accounts and collections. Responds to collections vendor requests.
- Processes customer accounts for service initiation, maintenance and termination, including making adjustments to customer accounts.
- Responds to and resolves customer inquiries using multiple resources and records in a timely manner to meet service and quality standards.
- Adheres to established policies and procedures and recognizes deviation from accepted practices.
- Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
- Performs other related duties as required.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Synovus is an Equal Opportunity Employer supporting diversity in the workplace
Minimum Education:
- High school diploma or equivalent.
Minimum Experience:
- 1 year of job related experience.
Required Knowledge, Skills, & Abilities:
- Strong telephone and customer service skills
- Ability to accurately multi‐task in fast paced, production environment
- Attention to detail
- Proficiency using Microsoft Office software products
Preferred Knowledge, Skills, & Abilities:
- Customer service experience within the financial services industry
