Senior Service Delivery Manager - Cloud Services

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COMPENSATION INFORMATION:

The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison.  Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

Job Summary:

This position plays a pivotal role in ensuring the seamless delivery of our cloud services to enterprise clients. You will be responsible for overseeing service delivery, managing client relationships, and collaborating with cross functional teams to meet and exceed client expectations.

Duties and Responsibilities:

Client Relationship and Service Delivery management:  

• Develop and maintain strong, trusted relationships with key client stakeholders.

• Act as the primary point of contact for clients, understanding their needs and ensuring their goals and expectations are met.  

• Lead and coordinate the delivery of cloud services to clients, ensuring service quality, reliability, and scalability.

Service Improvement / Risk management:  

• Continuously assess service delivery processes and identify areas of improvement, monitor service performance, SLA’s, and KPI’s proactively addressing issues and bottlenecks.

• Implement best practices and optimize workflows to enhance service efficiency and effectiveness.

• Identify and mitigate risks related to service delivery, ensuring compliance with security and data protection standards.

• Develop and implement disaster recovery and business continuity plans.

Reporting and Documentation:

• Prepare and present reports to clients and senior management on service performance, trends, and cost saving improvements.

• Maintain accurate documentation of service delivery processes and client interactions

Team Collaboration:

• Collaborate with cross-functional teams, including technical, sales and support teams to deliver integrated solutions.

Client Expansion:

• Identify upselling and cross-selling opportunities to expand services and grow revenue.

• Work closely with sales team to develop proposals and drive business development.

Budget Management:

• Collaborate with finance to manage the service delivery budget effectively.

• Engage with teams to manage costs efficiently to reduce spend and increase profitability.

Education Required:

Bachelors degree in a relevant field (ie) IT, Business or Engineering, MBA or related certifications are a plus.

Experience Required:

Proven experience (7 years) in service delivery management with a focus on enterprise cloud services.

Licenses/Certifications Required:

Work Equivalent Experience

Licenses/Certifications Preferred:

AWS Certified Security – Specialty, Azure Security Engineer Associate, GCP Cloud Security, CompTIA Security , Systems Security Certified Practitioner

Technical Skills and Abilities:

• Strong understanding of cloud technologies, including AWS, Azure, or Google Cloud.

• Excellent client-facing and communication skills.

• Exceptional problem-solving and decision-making abilities.

• Project management expertise and familiarity with PM methodologies (e.g., Agile, ITIL).

• Leadership skills and the ability to motivate and manage a team.

• Knowledge of compliance and security standards (e.g., GDPR, HIPAA) is a plus

Physical Demands:

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

Work Environment:

Hybrid – min 3 days in office

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BENEFITS INFORMATION:

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.