What are the responsibilities and job description for the IT Support Specialist position at Systel Inc?
Systel Careers – IT Support Specialist – Sugar Land, TX
About the Job
We are looking for an IT professional who will join a team that is responsible for maintaining critical information systems, servers, assets, and network infrastructure. Technology at Systel is constantly developing to meet our customers’ needs, so a successful candidate will also be involved with research, innovation, and implementation of IT systems and processes such as disaster recovery, network monitoring, network segmentation, and high availability.
Who You Are
You are a team player. You are a problem solver. You are organized. You are interested in joining a workforce that has continuously evolving technology, and as a result, a continuously evolving scope of work. You’re looking to support an existing IT team but bring innovative ideas to the table to help with creating efficiencies. You’re able to create best practices and standardized processes for the team, and the company, when it comes to support. You are great at troubleshooting, take initiative to solve problems, and can work without direct day-to-day supervision. You are interested in career growth opportunities in the Systems Administration, Network Administration, Cybersecurity, and/or Software Development space.
The Work
- Own IT support ticket handling to ensure industry best practices are used across the team
- Define and maintain all IT support related policies and procedures
- Respond to and resolve support requests from users within defined SLAs
- Training or directing users on the correct use of software and hardware
- Keep up with the latest industry trends and technology by participating in educational opportunities, reading professional publications, and participating in professional organizations
- Use analytics and metrics to proactively monitor severs, applications, and networks
- Investigate and resolve problems when alerted by a user or monitoring system
- Upgrade business applications & apply OS patches on a regular basis with minimal impact on users
- Perform system audits periodically to ensure performance and compliance with IT Policy
- Own projects, solutions, and key responsibilities within a larger business initiative
Preferred Qualifications
- Degree in Information Technology or related field
- Knowledge of ITSM and ITIL
Minimum Qualifications
- If not a degree, then must have IT certification or related coursework
- 1 year of experience in an IT or service-related position
- Experience supporting Microsoft Windows operating systems.
- General knowledge of networking concepts such as DNS, DHCP, firewalls, and switches
- Ability to evaluate the strengths & weaknesses of business solutions
- Be able to read and comprehend information in written technical instructions, manuals, and data
- Must have strong written and verbal communication skills
About Systel
Rugged Compute Where Mission Meets Critical.
Founded in 1988, Systel, Inc.® is a leading manufacturer of rugged compute solutions, including rackmount and embedded computer products. Our pedigree of capabilities spans numerous advanced platforms with thousands of successful deployments primarily in the defense and commercial sectors. Systel’s rugged systems are designed and manufactured for continuous operation under the most extreme and austere environmental conditions. All of our products are proudly made in the USA in the company’s headquarters in Sugar Land, TX. We are AS9100:2016 and ISO 9001:2015 certified.
For more information, please visit systelusa.com.
