What are the responsibilities and job description for the IT Support Analyst position at System One?
System One is seeking an IT Support Analyst for a manufacturing company in Tulsa, OK. This position will support 6 locations and ~300 end users. A successful candidate will be self-motivated with a positive attitude, and a problem solver. Technical skills needed are VMWare, Active Directory, O365, Windows OS, and Azure. SCCM and server experience are a huge plus.
Responsibilities include but are not limited to:
Responsibilities include but are not limited to:
- Performs installs, moves and changes to office layout for PC's, software, printers, phones and network components.
- Communicates effectively, provides guidance and technical support for workstations, applications, procedures and break fix items; works with users, remote team members and peer groups across the organization to complete assigned work.
- Owns and provides timely resolution of all incident tickets.
- Helps with equipment installations, hardware racking, cable management.
- Interacts directly, when needed, with the network security admins, enterprise application team, other office support teams, to determine the proper remediation for an issue.
- Provides exceptional customer service and support to the company and company clients.
- Provide support for; electronic messaging, document management, financial systems, human resource systems, and practice support applications, i.e., Microsoft Office Suite, including, Word, Excel, PowerPoint and Access.
- Provide support for remote access and mobile computing environment, including, but not limited to: internet access, VPN access, Mobile Device Management, wireless, and IP phone system.
- Utilizes trouble-shooting skills to resolve issues with software, hardware, printers, network connectivity, remote access and other peripherals.
- Provides desk side support on escalated issues when unable to remote control into computer.
- Provides immediate expert level support for the configuration of workstations, laptops, and standard and non-standard software applications used by the firm.
- Installs and configures software applications as required. Liaison with hardware and software manufacturers to resolve issues.
- Prepares new and replacement PCs and laptops for the end-users.
- Documents in detail the resolutions to issues in the Help Desk Ticketing system.
- Participates in floor support for major system changes, rollouts of new software, hardware, and system enhancements.
- Coordinates with other IT groups to research, test, deploy, document, and upgrade new and existing hardware and software.
- Coordinates with audio-video group to ensure effective and timely set-up of AV equipment and related AV services.
- Meets deadlines for deliverables.
Qualifications:
- Minimum of four years of experience in providing end-user support.
- Knowledge and experience working in a manufacturing environment is preferred.
- Experience in providing workstation support in a Microsoft environment and implementing, maintaining, and supporting Windows operating systems and MS Office application suites.
- Technical experience configuring and supporting workstations, laptops, printers, and related equipment required.
- Proficiency in Windows operating systems and Microsoft Office Suite and/or related software.
- Proficiency with Active Directory, Office 365, SharePoint, Teams, VOIP phone systems, and SCCM is preferred.
- Strong project management and problem solving skills.
- Must be self-motivated and able to successfully perform tasks independently with a minimum of supervision.
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