Aftermarket Service Estimator

POSITION OVERVIEW:

Responsible for generating new sales for our Aftermarket Services group.  Primary geographic areas of focus to be greater Chicagoland area,  The Aftermarket Service Estimator contacts new prospective customers as well as existing clients to grow our Planned Maintenance and Service contracts revenue.   The Aftermarket Service Estimator reports directly to the Aftermarket General Manager. 

PRIMARY DUTIES AND RESPONSIBILITIES

• Work hard, work smart and have fun!
• Identifies labor, material, and time requirements by reports, specifications, and related documents
• Computes costs by analyzing labor, material, and time requirements
• Daily activities will be working with the Director of Aftermarket Services 
• Demonstrate industry techniques and knowledge of best business practice by applying innovative planned maintenance programs.  
• Create customize planned maintenance proposals according to the equipment on-site, and location to increase the customer’s overall profitability, productivity and uptime, and safety. 
• Develop proposals that include technical and functional descriptions of services provided and clear description of the “Customer Experience”.
• Follow-up on all proposals, negotiate with the client until deal is closed.   Identify technical and commercial risks for customer and CSI, provide mitigating solutions.  
• Prepare and perform client presentations articulating the value proposition of planned service offerings.
• Create repeat customers and provide the highest level of customer service and support “Customer Experience” 
• Utilize a Customer Relationship Management (CRM) tool to track the sales cycle. Develop new customer relationships by identifying business needs and future plans, and educating key decision makers.
• Work to gather information from customers through site visits, phone conversations and electronic communication. 
• When possible perform site visits to existing maintenance agreement customers to make sure we are meeting their expectations.
• Send otr contract renewals promptly and follow up as needed to ensure high closer rate 

OTHER DUTIES AND RESPONSIBILITIES

• Participate in sales and company meetings, trade shows, workshops, seminars, and professional organizations.
• Track and share knowledge of competitor activities, products, systems, services, prices, and other market conditions/trends to increase market penetration and capitalize on business opportunities.  
• Provide leads for customer’s other material handling needs to the appropriate direct sales or corporate sales contact. 

DECISION MAKING

• Ability to efficiently manage time, priorities and tasks to ensure we are best serving our customers.

EDUCATION

Associates degree in Business or Accounting and/or related degree/experience

 EXPERIENCE

3 years’ experience in technical sales or service support role

Material handling service support experience required

CERTIFICATIONS/LICENSES

Must possess valid Drivers’ License.  

TECHNICAL/COMPUTER SKILLS

Ability and Desire to Learn!

Required Computer Skills: Excel, Word, Outlook, Internet

Proficient user of presentation tools (MS PowerPoint)

MATH SKILLS/REASONING ABILITY

Strong mathematical skills and reasoning ability required

SKILLS REQUIRED 

Present a strong sales-oriented demeanor with entrepreneurial spirit

Excellent oral and written communication skills.

Able to work independently as well as in a team environment.

Excellent organization and negotiation skills, time management, and problem solving capabilities

Self-motivated and ability to multitask

Excellent judgment and solid decision making skills

Detailed oriented and works with a high degree of accuracy

Ability to tactfully handle stressful and difficult situations

Possess strong problem solving skills

Knowledge of mechanical equipment and installation

Ability to read drawings and visualize details in three dimensions

PERSONAL QUALITIES/TRAITS

Team Player                Dependable

Positive Attitude        Customer Focused

Ethical and Honest     Productive

Motivated                   Adaptability

Punctual

ENVIRONMENTAL/PHYSICAL FACTORS

This position works in the office.  Overnight travel will be minimal, anticipated <10%.

This position requires, at times, to work in a warehouse environment.

This position requires ability to lift 25 lbs.